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userC2qGcng7FN
Asteroid

Not being be heard,when caling someone

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This is a horrible option as it removes the ability to simultaneously talk and browse.  Never had trouble with my S10.  For me, it's the quality of the audio for the person on the other end when using speakerphone - they just can't hear me unless I put my mouth right up to the phone.  I can hear them fine.

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Samsung Moderator
Samsung Moderator

Re: Not being be heard,when caling someone

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Are you experiencing the stock phone app when you are experiencing these symptoms?

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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Not being be heard,when caling someone

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Are you experiencing the stock phone app when you are experiencing these symptoms?

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userC2qGcng7FN
Asteroid

Re: Not being be heard,when caling someone

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It is a stock phone

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Samsung Moderator
Samsung Moderator

Re: Not being be heard,when caling someone

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Have you updated the device recently?

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userC2qGcng7FN
Asteroid

Re: Not being be heard,when caling someone

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Apps and system update, are al p dated as of SUnday 6/16/2019) morning check

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Samsung Moderator
Samsung Moderator

Re: Not being be heard,when caling someone

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Does this occur with the device in safe mode?

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userC2qGcng7FN
Asteroid

Re: Not being be heard,when caling someone

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There is no improvwwmwnt, when phone is in safe mode

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Samsung Moderator
Samsung Moderator

Re: Not being be heard,when caling someone

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Thank you for providing us with that information.

We would recommend giving this article a try for microphone issues: http://www.samsung.com/us/support/troubleshooting/TSG01001255/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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