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G-ProPIA
Halo

Notification badges

In the morning, i noticed that Facebook and my email app icons did not have notification badges on them, but i did have new notifications that came in or new activity there that would require a notification or new emails in my email app. So i know i have DND on at night and when i look at those settings for when the screen is off, i have the only option there, set to OFF (for the Hide full notification). That is off. For the 'when screen is on' there are several settings and i have the 'Hide App icon badges' set to OFF there so i shld always see notification badges. Why am i not getting the notification badges? For the app notification settings, they are all ON.

11 REPLIES 11
Samsung Moderator
Samsung Moderator

Re: Notification badges

Have you double checked to see if you have your app badges on? Try wiping the cache partition on your device to see if that helps.

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Samsung Care Ambassador

Re: Notification badges

Did you clear the cache position in those apps? 

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Samsung_gc2OOXD
Constellation

A member should always give their experiences in order fo...

A member should always give their experiences in order for others to give their acknowledgments. Thank you for the advice!

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G-ProPIA
Halo

Yes, the notification badges are on. I thought i said tha...

Yes, the notification badges are on. I thought i said that above. Badges are on and i have them on during DND too. Now for when the screen is off, there was no choice for badges during DND so maybe that is the reason i dont see them.

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Samsung Moderator
Samsung Moderator

Re: Yes, the notification badges are on. I thought i said tha...

@G-ProPIA Have you double checked to see if your device is currently up to date?

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G-ProPIA
Halo

Nah, didnt do anything w cache partition and this is a we...

Nah, didnt do anything w cache partition and this is a week old phone.

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G-ProPIA
Halo

It is completely up to date. All updated on 6/15. That is...

It is completely up to date. All updated on 6/15. That is not the problem. I solved this. The problem was the battery optimization. It causes issues with the notifications. I provided detail on it for others to fix this.

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G-ProPIA
Halo

Ok, so i noticed that i still miss some FB notifications....

Ok, so i noticed that i still miss some FB notifications. Not sure why. At least my email app always works since i killed that battery optimization with it. FB notification misses are a mystery. Will continue to monitor this.

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G-ProPIA
Halo

Ok i put this one away! Thought that this had me beat. No...

Ok i put this one away! Thought that this had me beat. Nope. Ok, the culprit... Adaptive Battery. I killed that and now i am getting FB notifications. To kill it, go to device care, battery, then the 3 dots, then toggle Adaptive Batt to off! Adaptive stuff and Optimization stuff cause issues. Need my notifications.

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