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Samsung_C6uSEUx
Constellation

ONLY S10+'s not staying connected to wifi

Since the last update neither of my S10+ phones(SM-G9750 & SM-G975F) are staying connected to the internet. 

I have a note 3, note 5, note 8 and S6 active among other brands of phone that are staying connected, among other devices such as TV's, but these are the only two that will not stay connected it says connecting then it just disappears and constantly tries to reconnect when it finally does connect it goes right back into connecting. We have restarted both phones and router and did a default settings restore on both phones still with no luck. 

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: ONLY S10+'s not staying connected to wifi

Were the phones purchased in the U.S.?

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Samsung_C6uSEUx
Constellation

Re: ONLY S10+'s not staying connected to wifi

They were purchased on Amazon from a seller in Washington DC. They have been working perfectly fine for the last five months before the u last update now there are so many issues I am having! 

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Samsung Moderator
Samsung Moderator

Re: ONLY S10+'s not staying connected to wifi

Please send a private message with the full model codes and IMEI numbers. http://bit.ly/2XERsky

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