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userZ4snDblQI2
Asteroid

Overheating and makes noise while charging

@TechSupport @ Sam Support @HPsupport 

I just unpackaged my phone and installed the latest software updates. My S10 is overheating and it sounds like a jet engine when it is on the wireless charger. Both wireless chargers I've placed it on cause the jet engine whistle and both chargers are OEM Samsung. One is a fast charging model the other is regular. Chat has not connected me with anyone to speak with.

4 REPLIES 4
Samsung Care Ambassador

Re: Overheating and makes noise while charging

The Samsung wireless chargers have a fan in them. Is the noise comming from the charger or the phone? You should be able to feel a slight breeze coming from the back of the charger. The noise should subside the more you use it. If not I suggest call Samsung support. 

Samsung Care Ambassador
Unlocked Note 10+ (SM-N975U1) on AT&T
If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."


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userZ4snDblQI2
Asteroid

Re: Overheating and makes noise while charging

It also whistles on the wall charger.

 

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userZ4snDblQI2
Asteroid

Re: Overheating and makes noise while charging

To clarify it whistles using the out of the box wall charger as well.

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Samsung Moderator
Samsung Moderator

Re: Overheating and makes noise while charging

Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2

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