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Asteroid

Overheating

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So I purchased a galaxy s10+ a week ago, and the left side of my phone has been overheating so much that I have to shut my phone down to let it cool off. Is there something I can do?

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Asteroid

Re: Overheating

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Ah, all reports I have seen involved with overheating were on Sprint as well.. atm there doesn't seem to be a solution for this other then hoping Samsung/sprint comes out with an update that improves reception which they have already stated they've been working on.

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11 REPLIES 11
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Astronaut

Re: Overheating

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@userNIBNa49dgX So heres the thing I did not with my S10 but I had the same issue with my S7 so many times so the best solution that I came up was get a plastic bag like a sandwich plastic bag and put water in it. Make sure its code and place it over your phone and give it about 5 minutes and it should take care of it

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Astronaut

Re: Overheating

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@userNIBNa49dgX let me know if that works

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Asteroid

Re: Overheating

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I know that it would work but why would it be heating up in my pocket when I'm not using it?

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Asteroid

Re: Overheating

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I do not have any answers for you. In my opinion, a new phone should not be doing that, regardless of how many bank ground tasks you have going. My personal advice is to go trade it in for a different one.

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Anonymous
Not applicable

Re: Overheating

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After playing pubg on max settings and on performance mode for an hour, my phone gets mildly warm. Definitely a defect. Call up samsung support and try and get it replaced.

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Constellation

Re: Overheating

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i'm purchased maybe week ago my phone overheating too. its so much did you get solve ?

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Samsung Moderator
Samsung Moderator

Re: Overheating

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Does this happen if your device is in safe mode?


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Asteroid

Re: Overheating

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@SamsungAdam

Yes it happens all the time

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Asteroid

Re: Overheating

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What is your service provider? From many of the reports I've read here the number one issue for this overheating has to do with the phone constantly searching for service. If you notice you have little to no bars when it starts to heat up this could very well be your issue.

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