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Smow
Constellation

PS4 Controller Connection Issues

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I've tried connecting two different Dualshock controllers (models ZCT1U and ZCT2U) and the results are always the same:

  • Connect DS4 via BT
  • OneUI throws error saying it can't connect
  • Restart controller
  • One UI and the controller indicate they are connected to eachother, but there is no response from the controller
  • Attepting to disconnect or turn off bluetooth causes bluetooth to stop working entirely. Requires a reboot of the phone

Is there any way I can send a direct help desk ticket to Samsung to address this issue. I never had this problem on my previous Galaxy S8 Active.

1 SOLUTION

Accepted Solutions
Samsung Care Ambassador

Re: PS4 Controller Connection Issues

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To send feedback on Samsung Members. Navigate to Contacts Us under Get Help, then look for feedback. 

 

At this time the DS4 controller only responds over USB on the S10  


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12 REPLIES 12
Samsung Care Ambassador

Re: PS4 Controller Connection Issues

JUMP TO SOLUTION

To send feedback on Samsung Members. Navigate to Contacts Us under Get Help, then look for feedback. 

 

At this time the DS4 controller only responds over USB on the S10  


If my reply has aided your issue please consider liking it. If the problem is solved you may pick it as a solution.

View solution in original post

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Smow
Constellation

Re: PS4 Controller Connection Issues

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Thank you! Hopefully it's resolved soon.

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useronVsJSKQCl
Constellation

Re: PS4 Controller Connection Issues

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I'm afraid it is detected, but the mapping is completely incorrect. It is not possible to use the triggers or analog sticks properly as the mapping between them (and other buttons) is mixed.

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usero7EXsaqPoR
Constellation

Re: PS4 Controller Connection Issues

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Any update on this, I've tried 8bitdo, I've tried multiple controllers and it wont work, c'mon this is a 1500 phone and it can't connect to bluetooth ds4....
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userURutyMlFyz
Astronaut

Re: PS4 Controller Connection Issues

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Same but I didnt get a 8bitdo I might not get one now 


@usero7EXsaqPoR wrote:
Any update on this, I've tried 8bitdo, I've tried multiple controllers and it wont work, c'mon this is a 1500 phone and it can't connect to bluetooth ds4....

 

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userURutyMlFyz
Astronaut

Re: PS4 Controller Connection Issues

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I have the same problem it will connect but the controller is unresponsive I think you need to get a 8bito bluetooth thing 


@Leinz wrote:

To send feedback on Samsung Members. Navigate to Contacts Us under Get Help, then look for feedback. 

 

At this time the DS4 controller only responds over USB on the S10  


 

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userLXtgg1DwEt
Constellation

Re: PS4 Controller Connection Issues

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hey apereantly s10 got update in may to fix this bug for wireles bluetooth, but my a50 device still doesent work with dualshock 4 will we get update too?

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Denjazz590
Astronaut

Re: PS4 Controller Connection Issues

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Hi, i'm trying to pair my ps4 controller with my a70 but also not responding. I've tried a different android phone and it works. Why in a samsung s70 phone does not work specially the os is up to date when pairing to ps4 controller?

 

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useruo7ZNhiqBX
Constellation

Re: PS4 Controller Connection Issues

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I also tried to pair my DS4 to my A70, and I observed the same problems. Both devices seem to be connected (the DS4's light bar stays lit and One UI displays "Wireless Controller - Connected"), but none of the apps I tried reacted to my controller's input. And trying to disconnect the devices causes the bluetooth to be unusable until I restart my phone.

I think that, according to this XDA article, a missing key layout configuration shouldn't be the cause of this problem in Android 9. Yet, this is my first device where I'm unable to use any of my DS4 controllers.

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