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userIMHtKxtJPO
Constellation

Phone answering on speakerphone.

Since downloading the software update on 11/13/2019, all calls on my phone start in speakerphone mode and the speakerphone button is not highlighted on my screen. I have to touch the button to make it light up (which changes nothing with audio). Then, I have to press the button again to turn off speakerphone. It does this automatically, whether I am calling out or receiving a call, whether I am connected to bluetooth or not, it doesn't matter. This is highly annoying when I am driving with the phone in my pocket, and I attempt to answer it using my car's hands free option. Please, help.

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Phone answering on speakerphone.

Have you tried force stopping and clearing the cache of the phone app? https://www.samsung.com/us/support/answer/ANS00077611/

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