I updated my phone with the latest software update. When it restarted it asked me for a password to asccess my device even though I have never set up my phone with a password to access it. I have tried possible passwords I may have used and my google/verizon/samsung accounts password. None worked. I've talked to Verizon and Google support and both recommend a factory reset by neither can reset my phone. I don't mind doing a factory reset, but I can't even power my phone down to access the boot up options. I've noticed a few others have had this issue, and I've tried their suggestions but none are working.
What is the solution that Samsung is working to fix their last update issue?
I had the same attitude at Verizon. He interrupted me 3 or 4 times as I tried to explain what happened, "patiently" explaining to me standard like I was a doddering old fool. I finally said look, I'm 65 but pretty tech savvy. You need to stop interrupting me and listen to what I'm saying about my phone. He did but didn't get it or (my thought) didn't believe me. His suggestion: factory reboot. I finally got frustrated enough to try that, no go. And the battery has still not drained completely to see if that will change anything. Have you heard anything more? I'm beyond disgusted with Samsung.
We definitely understand your frustrations regarding this. We will be happy to assist each and every one of y'all individually. Feel free to send a private message to any of our moderators for further assistance.
My wife's S10 locked her out her mobile after a software update. It asking for a password she never created, any simple way to be able to fix this issue?
