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Constellation

Re: Homescreen password entry is not working after system update

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  • I’ve been having the same issue since the June system update.  I’ve been told that many others are having the same issue and that Samsung is aware.  Can one of the moderators update us and let us know 1) that Samsung is aware of the issue and 2) the estimated timing for a fix?
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Samsung Care Ambassador

Re: Homescreen password entry is not working after system update

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Well if they are and do release a patch, how can the phone download it without being unlocked first? I'm afraid either way you will have to go a factory reset first.



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Constellation

Re: Homescreen password entry is not working after system update

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Have you received a reply?!?

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Re: Homescreen password entry is not working after system update

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Yes!  How do you fix it!?  I was on the phone for over 4 hours with AT&T, Samsung and Google.  I enter my password, the screen goes black then back to the screen asking for my password.  Everyone keeps saying they will have to swipe my phone.  Does anyone have a suggestion?  

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Asteroid

Re: Homescreen password entry is not working after system update

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Hi There...

 

As of today, there's no other solution other than resetting the phone to factory reset. Aside from not issues on entering the password. We have noticed that although the phone is connected to internet, the phone is offline which support the fact that we cannot "ring" it using google device manager. But the phone can receive calls and text messages (only we can't read it).

 

As an initial assessment, I think this issue is connected to phones that are password protected since I have the same model and updated (July 4) on the same day.

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Samsung Care Ambassador

Re: Homescreen password entry is not working after system update

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@userwd0ELti519 - was your screen lock type Password only or did you also configure your S10 to unlock with fingerprints (or a PIN, etc.) as well as a password?

 

Curious if others using Passwords who have also enabled other lockscreen types encountered this issue or were able to get past the lock screens without problems after updating. Understandably the first time you unlock the device after a reboot usually falls back to the screen lock type (not the fingerprint, which is really secondary). Wondering if PIN lock types are experiencing the same issue as well?



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Asteroid

Re: Homescreen password entry is not working after system update

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Hi there....

 

My husband's phone which is the one with issues after the update has password locked type only on its homescreen. However, mine with same model and updated on the same day as his is working fine - I have not set any password/fingerprint/pattern protection of my phone since we only got our phones (same time) over a month ago which is why I able to navigate in my phone after it updated. The updates procedure between my phone and my husband's phone were the same. So, I am not sure if fingerprints or pattern type lock will work.

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Asteroid

Re: Homescreen password entry is not working after system update

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I have this problem since system update 07/09/2019. Pin / password initially worked. Hours later, entering it kicks me back to lock screen. I tested it by purposely entering incorrect PW. That got a clear error message. The correct one just kicks me back to the lock screen. The other oddity is I never set PW up on this phone so am assuming it defaulted to my Verizon pin/ PW after the update.  Hiw can this be fixed? I'm pretty freaked out, paid a lot for this phone which is a first for me. And on a fixed income.  Thanks for any help.

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Constellation

Re: Homescreen password entry is not working after system update

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I'm in the same boat; I am really angry. Samsung CS said to go to an "Ubreak IFix" store and have them unlock it (factory reset).  There's only one store in the Seattle area; I'm going to have to pay for ferry fare, then pay for parking when I finally get to work, plus the guy at the store told me that Samsung told them that they were supposed to charge a $49.00 fee to anyone who came in for this problem.  This is going to cost me $120.00. Oh, and the fix it store isn't sure that they'll be able to do the factory reset.

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Constellation

Re: Homescreen password entry is not working after system update

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I had a system update today on my S10; I did not set my phone up with a password.  The system is requesting a password to unlock the phone, which I don't have.  Customer Service told me that I might be able to go to Best Buy and have their technician do a "software reflash"?  Has anyone heard of this?   It's either that or a factory reset.

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