Holding Volume down + power button for at least 10 seconds should get your S10 to power down as it simulates a battery disconnection. When the screen shuts off, you should be able to get get into Recovery (hold volume up + bixby button + power key once the screen shuts off) and run a factory reset.
This may get tricky because the S10 will start its boot sequence immediately after volume down + power have been held long enough. The other option would be to just keep entering the password incorrectly until the S10 factory resets itself. You'll need to know your Gmail/Google account password however to activate your S10 after the reset.
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System update today on S10e. Password worked fine after initial glitch. BTW, I never set PW up on this phone! Several hours later went to get into phone, entering PW just kicked me back to lock screen. Purposely entered wrong passwords and got error message. Re-entered correct password, kicked back to lock screen. Hard reboot give me "phone restarted successfully, unlock to get app notifications" .... but entering PW still kicks me back to lock screen. Maddening and very concerning not to have my phone in case of emergency!
Crazy, isn't it?! I talked with them this morning and was told the same. Can you receive calls? My daughter and I tested it, no luck. It rings, both phones show the connection made and time counting, but we couldn't hear each other. I expressed concern to rep and she said they will contact me via email. I'll update here when I hear from them.
I can receive calls on mine, and I can use my bluetooth in my truck to make out going calls and receive them but I cannot access my phone at all, I have to talk to bluetooth. I have US Cellular as a provider and they are completely lost so they sent me to ubreakifix and they had no clue so they gave me the number for Samsung. I am so sick of these providers and tech giants blaming each other on whose fault it is. I expect as a customer spending $800 on a phone that there shouldnt be any issues with it. I get that there are glitches but to lock people out of their phones is utterly ridiculous!
Thanks for sharing that, I got nowhere with Verizon. They basically passed me off to Samsung.
Since you had to reinstall everything, was it a factory reset? Did you lose a lot of stuff?
I wasn't able to do a factory reset they way it said to. I kept entering a password until it said 1 more attempt and it will do it a factory reset automatically.
I lost everything. My google had last updated 2 hrs prior but my text and call history hadn't since june 24. And no pictures for that day were available.
Very upsetting. Wish I had tried to have done a recovery attempt right away before reloading everything.