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BigB1977
Asteroid

Re: Password problem since system update

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I can receive calls on mine, and I can use my bluetooth in my truck to make out going calls and receive them but I cannot access my phone at all, I have to talk to bluetooth. I have US Cellular as a provider and they are completely lost so they sent me to ubreakifix and they had no clue so they gave me the number for Samsung. I am so sick of these providers and tech giants blaming each other on whose fault it is. I expect as a customer spending $800 on a phone that there shouldnt be any issues with it. I get that there are glitches but to lock people out of their phones is utterly ridiculous!

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Grandmom
Astronaut

The same thing happened to me. Went to the Verizon store...

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The same thing happened to me. Went to the Verizon store and they had to do a hard reset. Now I am back up and running after reinstalling everything.

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userA0n1G2EHPv
Asteroid

Re: The same thing happened to me. Went to the Verizon store...

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Thanks for sharing that, I got nowhere with Verizon.  They basically passed me off to Samsung.  

Since you had to reinstall everything, was it a factory reset? Did you lose a lot of stuff?

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userd2guBibWLM
Astronaut

Re: The same thing happened to me. Went to the Verizon store...

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I wasn't able to do a factory reset they way it said to. I kept entering a password until it said 1 more attempt and it will do it a factory reset automatically.

 

I lost everything. My google had last updated 2 hrs prior but my text and call history hadn't since june 24. And no pictures for that day were available.

 

Very upsetting. Wish I had tried to have done a recovery attempt right away before reloading everything.

 

 

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Grandmom
Astronaut

The only thing I lost was what I hadn't backed up from to...

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The only thing I lost was what I hadn't backed up from today. It is working great now.

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BigB1977
Asteroid

Re: The only thing I lost was what I hadn't backed up from to...

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I was thinking about doing the same, but the only hesitation that I have is that since the update is now in the phone, is it gonna keep locking you out?

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Grandmom
Astronaut

I haven't had an issues since.

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I haven't had an issues since.

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Snowleopard1
Asteroid

Re: I haven't had an issues since.

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Have you been prompted to do the system update since the reset? Also, have you turned off your phone since then? I was locked out yesterday but after 30 min chat with Samsung I was able to get my phone to accept my password after a hard stop. The phone said "loading " for about 10 min then finally opened my home screen. However, last night I turned it off when I went to bed like I always have and then this morning it was asking for a password again even though I had set it up for swipe unlock. I am now locked out and doing a hard stop several times has not had the same result as yesterday. 

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userUZiVR9OoY1
Constellation

Re: Password problem since system update

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This happened to me as well. Very frustrating...I'm trying to avoid doing the hard reset as of now because I'm worried some of my important information isnt backed up... hard lesson to learn I guess. Hoping they figure it out soon.

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userwd0ELti519
Asteroid

Homescreen password entry is not working after system update

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Hi There!

 

Just wondering if someone out there experienced same problem with Galaxy S10.

 

Mine and my husband 's phone are the same except for color. I updated my phone without problem and he updated his phone on the same day. Here is the problem, after updates my husband's phone will not unlock even when the passcode is correct. We tried to enter it more than 5 times, homescreen still not unlock. We are pretty sure that the passcode is correct because when we enter wrong passcode and its tell us wrong passcode then after more than 5 times of entering wrong passcode, it tells us that we need to wait about 30 sec to try again.

 

Unfortunately, we only have the phone for more than a month and he haven't setup the "findmyphone" yet therefore he can't unlock it remotely. 

 

Then, we tried to reset it (by erasing it) using google device manager but will not reset. 

 

 

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