I updated my phone with the latest software update. When it restarted it asked me for a password to asccess my device even though I have never set up my phone with a password to access it. I have tried possible passwords I may have used and my google/verizon/samsung accounts password. None worked. I've talked to Verizon and Google support and both recommend a factory reset by neither can reset my phone. I don't mind doing a factory reset, but I can't even power my phone down to access the boot up options. I've noticed a few others have had this issue, and I've tried their suggestions but none are working.
What is the solution that Samsung is working to fix their last update issue?
Solved! Go to Solution.
Hey guys, we have finally heard back from our Specialists regarding the "final fix". The options listed in this thread will help to get you into the phone. However, most of them will cause you to lose any information not previously backed up. Samsung now has a special team available through the support line able to assist in getting you into the phone. They can be reached by calling 800-726-7864 and using the IVR.
Hey @userSoNfi9dGMI, I hope you are doing well.
I'm sorry to hear that you're locked out of your phone. I think I may be able to help you reboot into recovery mode so that you can factory reset the device.
Please follow these instructions:
• Press and hold the Power+Vol Down button until the screen turns off.
• As soon as the screen shuts off, Press and hold Power+Bixby+Vol Up to boot into recovery mode.
• Use the volume buttons to navigate up/down.
• Select the Factory data reset option>Press power to select>Press power to confirm.
• Once complete, select the reboot to system option.
*Please note that the device will require the original Google account to activate the device.
I hope this helps!
This is not a solution. Absolute Incompetence by Samsung. This isn't a simple glitch, Samsung removed the ability to remote unlock using "find my mobile" and then releases a security update that changes some users Password/ PIN. This is a sad excuse for a solution and Samsung needs to correctly address this via a Password bypass remote unlock via tech support.
Hi Anonymous USerU
I have spent 2 days looking for a solution. As my phone was locked with an unknown password after a software update and I refuse to wipe out all my credentials and secured setup.
I tried to use the android recovery mode with ADB or mounting principles. But I did not succeed, as the phone is caught in the bootload session, by the last pin code attempts.
My phone is a S9+ with last update from 2020-Q1
If you have any tips, how to start a backup with the view of a restore of all the internal memory. Please let me know as soon as possible.
This "solution" will WIPE ALL YOUR DATA OFF YOUR PHONE. This is not a solution. Samsung needs to come up with a solution that will unlock the mess they have created WITHOUT WIPING EVERYONE'S DATA OFF THEIR PHONES.
We have this issue escalated with our specialists and will post publicly once we know more. At this time, the reset is just the only fix available. I know it is frustrating, but as soon as we hear something from our specialists we will let everyone know.