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Asteroid

Re: Password problem since system update

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just had this happen to me, Im not very happy! just got off the phone with a samsung rep and they are calling back within 24 hrs. 

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Asteroid

Re: Password problem since system update

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Crazy, isn't it?! I talked with them this morning and was told the same. Can you receive calls? My daughter and I tested it, no luck. It rings, both phones show the connection made and time counting, but we couldn't hear each other. I expressed concern to rep and she said they will contact me via email. I'll update here when I hear from them.

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Asteroid

Re: Password problem since system update

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I can receive calls on mine, and I can use my bluetooth in my truck to make out going calls and receive them but I cannot access my phone at all, I have to talk to bluetooth. I have US Cellular as a provider and they are completely lost so they sent me to ubreakifix and they had no clue so they gave me the number for Samsung. I am so sick of these providers and tech giants blaming each other on whose fault it is. I expect as a customer spending $800 on a phone that there shouldnt be any issues with it. I get that there are glitches but to lock people out of their phones is utterly ridiculous!

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Constellation

Re: Password problem since system update

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You just need to enter your google account password.

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Astronaut

The same thing happened to me. Went to the Verizon store...

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The same thing happened to me. Went to the Verizon store and they had to do a hard reset. Now I am back up and running after reinstalling everything.

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Asteroid

Re: The same thing happened to me. Went to the Verizon store...

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Thanks for sharing that, I got nowhere with Verizon.  They basically passed me off to Samsung.  

Since you had to reinstall everything, was it a factory reset? Did you lose a lot of stuff?

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Astronaut

Re: The same thing happened to me. Went to the Verizon store...

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I wasn't able to do a factory reset they way it said to. I kept entering a password until it said 1 more attempt and it will do it a factory reset automatically.

 

I lost everything. My google had last updated 2 hrs prior but my text and call history hadn't since june 24. And no pictures for that day were available.

 

Very upsetting. Wish I had tried to have done a recovery attempt right away before reloading everything.

 

 

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Astronaut

The only thing I lost was what I hadn't backed up from to...

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The only thing I lost was what I hadn't backed up from today. It is working great now.

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Asteroid

Re: The only thing I lost was what I hadn't backed up from to...

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I was thinking about doing the same, but the only hesitation that I have is that since the update is now in the phone, is it gonna keep locking you out?

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Astronaut

I haven't had an issues since.

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I haven't had an issues since.

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