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Re: Password screen since new update

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A Samsung rep yesterday finally sent me a shipping label to send my phone to a Samsung center.  They promised me they can unlock it with out a factory reset.  At this point, it is what it is.  My fingers are crossed.  I asked them why no one tested the update before it was passed along to the phone carrier.  They said Google makes the update and they just pass it along.  It has certainly taught me to make sure everything is always backed up.  

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Astronaut

Re: Password screen since new update

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@Samsung_1uuanJl Hi there, did they ever get to unlock it without a factory reset? I realize this is a year later. But I just got this phone this year and am having this problem. I really don't want to factory reset, due to my data and photos not being backed up since may.

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Re: Password screen since new update

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Yes, I tried it on my own and with a Samsung rep on the phone.  The update turned off the remote unlock option.  Without that option working, it does nothing.  

 

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Asteroid

Best case scenario is to turn off the phone hold volume u...

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Best case scenario is to turn off the phone hold volume up the Bixby button next and power keep holding all those butting see the samsung screen let go I'll take you to recovery wipe partition cache usually works

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Re: Best case scenario is to turn off the phone hold volume u...

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Yes, I did that on the 2nd day.  It did not work.  :I   Thank you for your help Smiley Happy 


@Azncoltz wrote:

Best case scenario is to turn off the phone hold volume up the Bixby button next and power keep holding all those butting see the samsung screen let go I'll take you to recovery wipe partition cache usually works


 

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Constellation

Re: Password problem since system update

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Hey guys I’m a Verizon Rep and have just encountered this issue. The “solved” solution is not properly communicated. A hard reset will not do a thing. 

 

The only way way we found would work on two S10 phones was to INCORRECTLY enter the password. Entering this password INCORRECTLY 15 times will cause the phone to factory reset itself allowing you to reset the phone with your gmail. 

 

A quick caveot, you will need to know your gmail password or a have a device you can reset it from that is not your s10. 

 

Hopefully this helps.

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Constellation

7-9-19 System Update

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I don't use a password to unlock my phone; after the system update today I'm unable to open my phone without a password, which of course I don't have.  I can't even do the factory reset because I need a password for that as well.

 

Customer Service said that I may be able to take the phone to Best Buy and have a technician do a "software reflash" - which supposedly is better then the factory reset.  Does anyone have knowledge of a "reflash"?  Thanks.

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Samsung Care Ambassador

Re: 7-9-19 System Update

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You can certainly research a re-flash online...to answer simply, it's a process of installing firmware directly onto the device, overwriting the firmware that is  currently on the device. There are ways to re-flash the firmware without losing any of your data.

 

If you decide to do the process yourself...flashing anything onto the device other than official Samsung firmware that is meant for your specific S10 can void your warranty, so make sure you read up on it before proceeding. UBreakiFix is authorized to perform service on Samsung mobile devices, so that's an option if you're not comfortable with Best Buy or DIY.



If you've found my post to be helpful, please like the post. If my response helped resolve your issue, please press the "✓ Accept as Solution" button. Thanks!

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Asteroid

S10 Update Locked Phone

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I have an S10+ through Verizon and last night updated my phone with the newest update. This morning i awoke to my phone having completed the update, but now it asks for a password for me to unlock the phone. I NEVER set up a password to unlock the phone. I do not want to factory reset my phone. What is Samsung doing to resolve this issue? Upon searching the Internet, others are having this problem as well.

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Samsung Care Ambassador

Re: Phone locked after last update

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I'd like to clarify my post in which the O.P. has selected as the solution.

 

The user specifically asked for instructions on how to boot into recovery mode to perform a factory reset on his/her device. My response included the requested instructions on how to do this. I do not consider my post to be a long term solution, I was answering the users specific question. It is my understanding that Samsung is aware of the issue and a real resolution is in the works.

 

I hope you all have a great weekend. 😀


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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