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Asteroid

Re: Phone locked after last update

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I had the same attitude at Verizon. He interrupted me 3 or 4 times as I tried to explain what happened, "patiently" explaining to me standard like I was a doddering old fool. I finally said look, I'm 65 but pretty tech savvy. You need to stop interrupting me and listen to what I'm saying about my phone. He did but didn't get it or (my thought) didn't believe me. His suggestion: factory reboot. I finally got frustrated enough to try that, no go. And the battery has still not drained completely to see if that will change anything. Have you heard anything more? I'm beyond disgusted with Samsung. 

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Samsung Moderator
Samsung Moderator

Re: Phone locked after last update

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Hey guys,

 

We definitely understand your frustrations regarding this. We will be happy to assist each and every one of y'all individually. Feel free to send a private message to any of our moderators for further assistance.

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Astronaut

Re: Phone locked after last update

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How do I send a private message. I have not used my phone for a while and when turning it on I am having big issues with it. 

 

Find my phone - showing offline but I can see messages and emails pinging through on the screen 

 

Phone locked - No password I could possibly think of has worked and waiting for it to load up is so frastrating 

 

Top tips for reset won't work because it just puts the screen to sleep or turns it off to turn it back on to the same lock screen. 

 

Please help!

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Astronaut

Re: Phone locked after last update

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Hi Please SOS

My wife's S10 locked her out her mobile after a software update. It asking for a password she never created, any simple way to be able to fix this issue?

Thanks

Happy new year 

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Asteroid

Re: Phone locked after last update

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I figured out a way to do it. Please message me

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Constellation

Re: Phone locked after last update

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I didn't use my phone for  months waiting for someone to help to recovery my info. How I can contact you

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Constellation

Re: Phone locked after last update

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I have the same problem.  Can't use my correct password, or find my device.  Don't want to factory reset. How did you fix it?

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Astronaut

Re: Phone locked after last update

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Can you please help me? My wife's  updated software and now it's asking her for a password she does not have.

 

We would deeply appreciate any help. 

 

Thank you and happy new year!! 

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Astronaut

Re: Re: Phone locked after last update

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I need help with this same problem
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Constellation

Re: Phone locked after last update

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@SamsungNik Is there something actually happening? It's been a week and I'm still getting stiff armed by Samsung every time I contact customer support

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