I had the same attitude at Verizon. He interrupted me 3 or 4 times as I tried to explain what happened, "patiently" explaining to me standard like I was a doddering old fool. I finally said look, I'm 65 but pretty tech savvy. You need to stop interrupting me and listen to what I'm saying about my phone. He did but didn't get it or (my thought) didn't believe me. His suggestion: factory reboot. I finally got frustrated enough to try that, no go. And the battery has still not drained completely to see if that will change anything. Have you heard anything more? I'm beyond disgusted with Samsung.
We definitely understand your frustrations regarding this. We will be happy to assist each and every one of y'all individually. Feel free to send a private message to any of our moderators for further assistance.
How do I send a private message. I have not used my phone for a while and when turning it on I am having big issues with it.
Find my phone - showing offline but I can see messages and emails pinging through on the screen
Phone locked - No password I could possibly think of has worked and waiting for it to load up is so frastrating
Top tips for reset won't work because it just puts the screen to sleep or turns it off to turn it back on to the same lock screen.
Hi Please SOS
My wife's S10 locked her out her mobile after a software update. It asking for a password she never created, any simple way to be able to fix this issue?
Happy new year
Can you please help me? My wife's updated software and now it's asking her for a password she does not have.
We would deeply appreciate any help.
Thank you and happy new year!!