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Astronaut

Re: S10+ Still Locked after last system update

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@userFiC78Uu6KM wrote:

My S10+ is still locked from the bugged system update Verizon and other carriers provided last week. What is Samsung doing to fix this issue? A factory reset is NOT an acceptable solution


You will be temprarily bricked and not able to update not willing to FDR and start fresh, and then the device wont lockup again as it is now.

Device is very useless in the current state.

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Astronaut

I hope mine dont do that

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I hope mine dont do that

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Asteroid

Re: S10+ Still Locked after last system update

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This is not a solution. Samsung needs to take responsibility for releasing a bugged update that bricked user's phones. I didn't pay $1000 for a device to have an issue caused by the source company only to be told that the only solution is to factory reset my device. Ridiculous.

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Constellation

Re: Phone locked after last update

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And how is it that we're supposed to call these people WHEN OUR PHONES ARE LOCKED UP?

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Constellation

Re: Phone locked after last update

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UPDATE: After calling the number provided here, and sending the phone in, I was given an update they recieved it at the repair center. Some 8 hours later, they call me telling me "our tool that helps bypass this issue is not working on your phone. We will have to factory reset."

 

Tell me, how on earth do you try once to fix this and that is all you can do? We have given plenty of time for this company to fix their mistake and yet, they failed again. I'm finished with Samsung products of any sort. 

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Constellation

Re: Phone locked after last update

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Same issue still occurring on 09/19/2019. My wife and I got S10's yesterday from Sprint. Her's is locked, mine is fine after update. Samsung FAIL! Maybe a class action lawsuit to compensate people for all their wasted time! She is now headed to Sprint to return it!

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Astronaut

Re: Phone locked after last update

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WHY AM I HAVING THIS PROBLEM IN NOVEMBER??

SAMSUNG KNEW ABOUT THIS IN JULY AND HAVENT FOUND A FIX

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Astronaut

Re: Phone locked after last update

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So here we are in May 2020 and this happened to me. I contacted Samsung Tech support and told me that the password my new s10 is wanting is the backup to my biometric (thumbprint). So I think, why don't they just print that along with "password." Yay, I did not have to do a factory reset!!

 

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Constellation

Re: Phone locked after last update

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During the update download I got a partition system error screen. When I did the power/volume down and got the Samsung logo I held the power/bixby/volume up. I briefly saw an Android down alert, then while continuing to hold the buttons the display cycled from the logo to the Android down alert. As soon as I release the buttons the screen goes back to the partition system error screen. 

Before trying the access to the reset screen, I previously removed the SIM card and allowed the phone to power down after the battery discharged. 

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Constellation

Re: Phone locked after last update

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This was my first and last Samsung. Never again...

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