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Asteroid

Re: Phone locked after last update

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Samsung's silence on this issue is absolutely ridiculous. I own many Samsung products and have been vocal supporter of theirs for years, but after this, no more.

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Samsung Care Ambassador

Re: Phone locked after last update

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@Rydah 

 

Is testing out a solution and we may have found it. Standby


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Honored Contributor

Re: Phone locked after last update

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Hey guys, we have finally heard back from our Specialists regarding the "final fix". The options listed in this thread will help to get you into the phone. However, most of them will cause you to lose any information not previously backed up. Samsung now has a special team available through the support line able to assist in getting you into the phone. They can be reached by calling 800-726-7864 and using the IVR. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

S10+ Still Locked after last system update

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My S10+ is still locked from the bugged system update Verizon and other carriers provided last week. What is Samsung doing to fix this issue? A factory reset is NOT an acceptable solution

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Samsung Care Ambassador

Re: S10+ Still Locked after last system update

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Why not? A master reset is not all that scary now days since all important data should be backed up in cloud services. What some users have experienced is unfortunate, but even if Samsung does release a fix, those users won't be able to download if they can't get into the phone. If it was me, I'd do a factory reset and just move on with my life.



If my post answered your question, please be sure to accept it as solution so other users can find answers quicker. And give it a Like. Thanks

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Astronaut

Re: S10+ Still Locked after last system update

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@Geno71 wrote:

Why not? A master reset is not all that scary now days since all important data should be backed up in cloud services. What some users have experienced is unfortunate, but even if Samsung does release a fix, those users won't be able to download if they can't get into the phone. If it was me, I'd do a factory reset and just move on with my life.

 

I am with you on that. Why delay the inevitable.


 

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Constellation

Re: S10+ Still Locked after last system update

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@Geno71 wrote:

Why not? A master reset is not all that scary now days since all important data should be backed up in cloud services. What some users have experienced is unfortunate, but even if Samsung does release a fix, those users won't be able to download if they can't get into the phone. If it was me, I'd do a factory reset and just move on with my life.

@Geno71 You come across as self-righteous.  Cloud services aren't mandatory and it's irresponsible for Samsung to have done this and not be addressing it with a real solution.  I have photos of my mom and others that are irreplaceable!  That's why a factory reset isn't acceptable.  There wasn't any warning and it needs to be addressed in a professional manner far different than the Samsung Care Advisor title would suggest by your response above.  I'm Team Android and I'm ticked for good reason and speaking with that tone.

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Samsung Care Ambassador

Re: S10+ Still Locked after last system update

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Correct, cloud services are not mandatory... but they're there to help with these exact situations. If your pictures, contacts, texts, documents and other important things are safe and backed up, there is absolutely nothing to fear about a factory reset, lost or broken phone, or anything else.

 

 

 



If my post answered your question, please be sure to accept it as solution so other users can find answers quicker. And give it a Like. Thanks

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Astronaut

Re: S10+ Still Locked after last system update

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@userFiC78Uu6KM wrote:

My S10+ is still locked from the bugged system update Verizon and other carriers provided last week. What is Samsung doing to fix this issue? A factory reset is NOT an acceptable solution


You will be temprarily bricked and not able to update not willing to FDR and start fresh, and then the device wont lockup again as it is now.

Device is very useless in the current state.

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Astronaut

I hope mine dont do that

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I hope mine dont do that

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