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Samsung Moderator
Samsung Moderator

Re: Phone locked after last update

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Hey guys,

 

We definitely understand your frustrations regarding this. We will be happy to assist each and every one of y'all individually. Feel free to send a private message to any of our moderators for further assistance.

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Astronaut

Re: Phone locked after last update

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How do I send a private message. I have not used my phone for a while and when turning it on I am having big issues with it. 

 

Find my phone - showing offline but I can see messages and emails pinging through on the screen 

 

Phone locked - No password I could possibly think of has worked and waiting for it to load up is so frastrating 

 

Top tips for reset won't work because it just puts the screen to sleep or turns it off to turn it back on to the same lock screen. 

 

Please help!

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Astronaut

Re: Phone locked after last update

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Hi Please SOS

My wife's S10 locked her out her mobile after a software update. It asking for a password she never created, any simple way to be able to fix this issue?

Thanks

Happy new year 

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Asteroid

Re: Phone locked after last update

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I figured out a way to do it. Please message me

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Constellation

Re: Phone locked after last update

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I didn't use my phone for  months waiting for someone to help to recovery my info. How I can contact you

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Constellation

Re: Phone locked after last update

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I have the same problem.  Can't use my correct password, or find my device.  Don't want to factory reset. How did you fix it?

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Astronaut

Re: Phone locked after last update

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Can you please help me? My wife's  updated software and now it's asking her for a password she does not have.

 

We would deeply appreciate any help. 

 

Thank you and happy new year!! 

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Astronaut

Re: Re: Phone locked after last update

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I need help with this same problem
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Constellation

Re: Phone locked after last update

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@SamsungNik Is there something actually happening? It's been a week and I'm still getting stiff armed by Samsung every time I contact customer support

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Honored Contributor

Re: Phone locked after last update

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Unfortunately there are only a series of 4 current fixes available. The first being trial and error with previous Passwords or PINs. The second being an attempt at using findmymobile.samsung.com if the remote access was enabled before this happened. The third being the factory reset. And the fourth being a service repair in which the phone would be wiped anyways. At this time these are the only available fixes, but the issue is still escalated with our specialists. We will post once we hear from them, but until then these are the only options we can offer. 


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