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Constellation

Re: Phone locked after last update

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I didn't use my phone for  months waiting for someone to help to recovery my info. How I can contact you

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Constellation

Re: Phone locked after last update

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I have the same problem.  Can't use my correct password, or find my device.  Don't want to factory reset. How did you fix it?

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Constellation

Re: Phone locked after last update

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@SamsungCole Is there something actually happening? It's been a week and I'm still getting stiff armed by Samsung every time I contact customer support

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Honored Contributor

Re: Phone locked after last update

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Unfortunately there are only a series of 4 current fixes available. The first being trial and error with previous Passwords or PINs. The second being an attempt at using findmymobile.samsung.com if the remote access was enabled before this happened. The third being the factory reset. And the fourth being a service repair in which the phone would be wiped anyways. At this time these are the only available fixes, but the issue is still escalated with our specialists. We will post once we hear from them, but until then these are the only options we can offer. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Care Ambassador

Re: Phone locked after last update

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Can I have someone who is currently locked out of their phone due to the update please contact me via private message?

 

I'd like to do a small test rather than send all of the users out of their way for possibly nothing.

 

Please, only users currently locked out of their devicw, please message me regarding a possible solution.


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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Constellation

Re: Phone locked after last update

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This is not a solution to the issue! This issue happened to me I did everything everyone says and this month the issue resurfaced and gains control of my accounts and locked me out of my phone! Samsung this is dangerous!

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Constellation

Re: Phone locked after last update

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While this "fix" did work, I lost all of my paid apps and most of my personal data and photos! Only some things can be stored in the cloud, but not everything!

 

This is ridiculous! I paid a fortune for my phone, and this last mandated update wiped everything out! 

 

WHY are the updates MANDATORY??? My phone was working perfectly fine until this happened! 

 

Now I have to spend hours trying to reload my apps with all the product keys; and most of my recent family photos are GONE!!!

 

I am livid. I will NEVER buy another Samsung product EVER AGAIN!!!!

 

In the meantime, Samsung should issue recompense to those of us who had to factory reset our phones. I have spent hours on this today, and will spend more hours trying to straighten it all out and redo ALL of my phone settings!!!

 

SAMSUNG: STOP FORCING YOUR CUSTOMERS TO INSTALL FAULTY SOFTWARE UPDATES!!!!!

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Constellation

Re: Phone locked after last update

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Hi, my daughter's phone has this issue currently (no password works, she only has one attempt left before it automatically factor resets) and her data back ups were set up but not working properly so we don't have a backup to restore from.  We already tried all the Samsung account find my device and google locate device options and we also tried booting into Safe Mode to try to initiate a back up from my PC but the PC doesn't recognize the phone unless it's unlocked (which we can't do because no password works).  We don't want to do a factory reset because she will lose not only recent data but all data from previous to this phone.  I saw that you were watching this issue pretty closely.  Did you happen to every find a solution that doesn't require losing all data?  Any help would be very much appreciate.  Thank you!

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Samsung Care Ambassador

Re: Phone locked after last update

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Holding Volume down + power button for at least 10 seconds should get your S10 to power down as it simulates a battery disconnection. When the screen shuts off, you should be able to get get into Recovery (hold volume up + bixby button + power key once the screen shuts off) and run a factory reset.

 

This may get tricky because the S10 will start its boot sequence immediately after volume down + power have been held long enough. The other option would be to just keep entering the password incorrectly until the S10 factory resets itself. You'll need to know your Gmail/Google account password however to activate your S10 after the reset.



If you've found my post to be helpful, please like the post. If my response helped resolve your issue, please press the "✓ Accept as Solution" button. Thanks!

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Asteroid

Password problem since system update

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System update today on S10e. Password worked fine after initial glitch. BTW, I never set PW up on this phone! Several hours later went to get into phone, entering PW just kicked me back to lock screen. Purposely entered wrong passwords and got error message. Re-entered correct password, kicked back to lock screen. Hard reboot give me "phone restarted successfully, unlock to get app notifications" .... but entering PW still kicks me back to lock screen. Maddening and very concerning not to have my phone in case of emergency! 

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