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userppOkveO5Ef
Constellation

Re: Phone locked after last update

JUMP TO SOLUTION

@SamsungZell wrote:

You would need to reset the pin using Samsung findmymobile.


Other problem, findmobile is active, but the unlock feature no, for the activation i need the pin...

 

 

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useryFVgp2e05b
Astronaut

Re: Phone locked after last update

JUMP TO SOLUTION

Factory reset will lock the phone with Google account, if you know the Google account and password, you can use fatory reset to unlock it, but if you don't have the Google account and the password of the locked phone, don't recommend the factory reset, use the Eelphone Androi Unlock to unlock it, or when the phone was locked by Google account already, use the Eelphone Google Account Removal to bypass Google verification, but also with losing all data on the locked phone.

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userppOkveO5Ef
Constellation

Re: Phone locked after last update

JUMP TO SOLUTION

The phone are not currently locked, with the biometrics i have access, i don't know only the PIN, and i don't know why is changed.

 

Anyone knows why this happen?

 

This is a huge bug, how do I avoid that, once the problem is solved this time?

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userppOkveO5Ef
Constellation

Re: Phone locked after last update

JUMP TO SOLUTION
The solution was to restart the phone in safe mode by holding down the volume -,
once started I entered the original pin which is accepted here and then I recorded it again, once restarted the problem is solved.
The important thing now is to understand why it happens.

 

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userP06J3cJBqa
Astronaut

Re: Phone locked after last update

JUMP TO SOLUTION

I'm sorry to hear that you're locked out of your phone. I think I may be able to help you reboot into recovery mode so that you can use your device without doing a factory reset .

This happened to my wife's S8+ and this is what I did

Please follow these instructions:

• Press and hold the Power+Vol Down button until the screen turns off.

• As soon as the screen shuts off, Press and hold Power+Bixby+Vol Up to boot into recovery mode.

 

• Use the volume buttons to navigate up/down.

• Select the Clear/Wipe Cache Partition option>Press power to select>Press power to confirm.

• Once complete, select the reboot to system option.

 

*Please note that the device will require the original password to activate the device.

 

I hope this helps someone as it did for my wife!

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userOkOE9ThTxb
Astronaut

Re: Phone locked after last update

JUMP TO SOLUTION

Hey guys,

                  The fix is pretty simple tbh. All you have to do is plug your phone into a computer/laptop. Allow the computer to install your phone device. Go to documents and look for your device. I must note that you won't be able to see anything such as card and phone that usually comes up, but stay there. After that, type in your regular password and it will work. I have personally tried it multiple times for different people. Then go to settings and  take off the voice assistant cause that thing is annoying, lol. Hope this works for many of you as well.

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FreedomParty
Constellation

Re: Phone locked after last update

JUMP TO SOLUTION

SOLUTION:

 

I find that if I hold the VOL UP and VOL DOWN + Power and reboot the phone it then lets me enter my PIN

 

that solved the issue for me although every now and then if I turn off and on and get the same issue I have to perform the same fix.

 

thank goodness.....for now and hope this helps anyone before they reset...

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