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userTOaZ2FaQ0G
Constellation

7-9-19 System Update

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I don't use a password to unlock my phone; after the system update today I'm unable to open my phone without a password, which of course I don't have.  I can't even do the factory reset because I need a password for that as well.

 

Customer Service said that I may be able to take the phone to Best Buy and have a technician do a "software reflash" - which supposedly is better then the factory reset.  Does anyone have knowledge of a "reflash"?  Thanks.

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Samsung Care Ambassador

Re: 7-9-19 System Update

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You can certainly research a re-flash online...to answer simply, it's a process of installing firmware directly onto the device, overwriting the firmware that is  currently on the device. There are ways to re-flash the firmware without losing any of your data.

 

If you decide to do the process yourself...flashing anything onto the device other than official Samsung firmware that is meant for your specific S10 can void your warranty, so make sure you read up on it before proceeding. UBreakiFix is authorized to perform service on Samsung mobile devices, so that's an option if you're not comfortable with Best Buy or DIY.



If you've found my post to be helpful, please like the post. If my response helped resolve your issue, please press the "✓ Accept as Solution" button. Thanks!

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userFiC78Uu6KM
Asteroid

S10 Update Locked Phone

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I have an S10+ through Verizon and last night updated my phone with the newest update. This morning i awoke to my phone having completed the update, but now it asks for a password for me to unlock the phone. I NEVER set up a password to unlock the phone. I do not want to factory reset my phone. What is Samsung doing to resolve this issue? Upon searching the Internet, others are having this problem as well.

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Samsung Care Ambassador

Re: Phone locked after last update

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I'd like to clarify my post in which the O.P. has selected as the solution.

 

The user specifically asked for instructions on how to boot into recovery mode to perform a factory reset on his/her device. My response included the requested instructions on how to do this. I do not consider my post to be a long term solution, I was answering the users specific question. It is my understanding that Samsung is aware of the issue and a real resolution is in the works.

 

I hope you all have a great weekend. 😀


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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matthewslimmer
Constellation

Re: Phone locked after last update

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Which update are you all talking about? Date or build# please?

Thanks much!

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userFiC78Uu6KM
Asteroid

Re: Phone locked after last update

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What is the latest official update from Samsung? It is unacceptable to be locked out of my phone for several days and the only "solution" is to factory reset my phone. Samsung needs to take responsibility for a bugged update.

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userFiC78Uu6KM
Asteroid

Re: Phone locked after last update

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Samsung's silence on this issue is absolutely ridiculous. I own many Samsung products and have been vocal supporter of theirs for years, but after this, no more.

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Samsung Care Ambassador

Re: Phone locked after last update

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@Rydah 

 

Is testing out a solution and we may have found it. Standby



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Samsung Moderator
Samsung Moderator

Re: Phone locked after last update

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Hey guys, we have finally heard back from our Specialists regarding the "final fix". The options listed in this thread will help to get you into the phone. However, most of them will cause you to lose any information not previously backed up. Samsung now has a special team available through the support line able to assist in getting you into the phone. They can be reached by calling 800-726-7864 and using the IVR. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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userFiC78Uu6KM
Asteroid

S10+ Still Locked after last system update

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My S10+ is still locked from the bugged system update Verizon and other carriers provided last week. What is Samsung doing to fix this issue? A factory reset is NOT an acceptable solution

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