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Honored Contributor

Re: Phone locked after last update

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We have this issue escalated with our specialists and will post publicly once we know more. At this time, the reset is just the only fix available. I know it is frustrating, but as soon as we hear something from our specialists we will let everyone know. 


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Asteroid

Re: Phone locked after last update

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Thank you, any idea of the time frame on that? Am trying to avoid factory reset if possible 

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Honored Contributor

Re: Phone locked after last update

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I'm sorry, I do not know. We do not currently have an ETA for their response or fix. It could take quite some time. 


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Asteroid

Re: Phone locked after last update

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Thank you for your response 

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Astronaut

Re: Phone locked after last update

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is there a option/selection to where I can enter in an old password?, I'm locked out after an update but instead of looking here I allowed time to pass. Now months later I start my search for answers 

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Samsung Moderator
Samsung Moderator

Re: Phone locked after last update

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You can use Samsung find my phone and use it to unlock your phone. https://findmymobile.samsung.com/

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Constellation

Re: Phone locked after last update

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Have the Samsung agents considered resetting all of their own personal Samsung devices to model for all the S10+ users how easy it is to take your guidance to just wipe our phones clean? 

 

Has the Samsung PR and legal teams considered issuing a statement to publicly acknowledge the system-wide issue and advise against users accepting the update to prevent further damage? 

 

Has the Samsung customer service and tech team considered offering a timeline for fixing this bug while all of its users can't use their $800 phones? Perhaps even a temporary safe mode feature for us to just save our data? And, a loner phone while we are in 2019 without access to the outside world?

 

Has the Samsung

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Constellation

Re: Phone locked after last update

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I wholeheartedly  agree with you.

 

I just bought an S10 and an S10+ two months ago, and I can't afford to get anything else right now, which is beyond frustrating.  My mom is in assisted living with health issues and I'm her primary contact in case of an emergency.  Something serious could happen and I wouldn't even know about it.  All of her medical information is on there, her doctors, medications she takes, etc.  

 

 

I'm thoroughly disgusted with Samsung.  They haven't even notified the different phone carriers about this problem.  I took my phone into US Cellular and explained the issue to the salesman, and he had no idea what I was talking about.   Didn't seem to comprehend what I was telling him, that it wasn't an ordinary case of being locked out of my phone.  He was very disrespectful and rude.  I had to just walk away because I had a sudden urge to throat punch him.  

 

Rant over.  For now.

 

 

 

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Asteroid

Re: Phone locked after last update

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I had the same attitude at Verizon. He interrupted me 3 or 4 times as I tried to explain what happened, "patiently" explaining to me standard like I was a doddering old fool. I finally said look, I'm 65 but pretty tech savvy. You need to stop interrupting me and listen to what I'm saying about my phone. He did but didn't get it or (my thought) didn't believe me. His suggestion: factory reboot. I finally got frustrated enough to try that, no go. And the battery has still not drained completely to see if that will change anything. Have you heard anything more? I'm beyond disgusted with Samsung. 

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Samsung Moderator
Samsung Moderator

Re: Phone locked after last update

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Hey guys,

 

We definitely understand your frustrations regarding this. We will be happy to assist each and every one of y'all individually. Feel free to send a private message to any of our moderators for further assistance.

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