How do I send a private message. I have not used my phone for a while and when turning it on I am having big issues with it.
Find my phone - showing offline but I can see messages and emails pinging through on the screen
Phone locked - No password I could possibly think of has worked and waiting for it to load up is so frastrating
Top tips for reset won't work because it just puts the screen to sleep or turns it off to turn it back on to the same lock screen.
Unfortunately there are only a series of 4 current fixes available. The first being trial and error with previous Passwords or PINs. The second being an attempt at using findmymobile.samsung.com if the remote access was enabled before this happened. The third being the factory reset. And the fourth being a service repair in which the phone would be wiped anyways. At this time these are the only available fixes, but the issue is still escalated with our specialists. We will post once we hear from them, but until then these are the only options we can offer.
Can I have someone who is currently locked out of their phone due to the update please contact me via private message?
I'd like to do a small test rather than send all of the users out of their way for possibly nothing.
Please, only users currently locked out of their devicw, please message me regarding a possible solution.
This is not a solution to the issue! This issue happened to me I did everything everyone says and this month the issue resurfaced and gains control of my accounts and locked me out of my phone! Samsung this is dangerous!
While this "fix" did work, I lost all of my paid apps and most of my personal data and photos! Only some things can be stored in the cloud, but not everything!
This is ridiculous! I paid a fortune for my phone, and this last mandated update wiped everything out!
WHY are the updates MANDATORY??? My phone was working perfectly fine until this happened!
Now I have to spend hours trying to reload my apps with all the product keys; and most of my recent family photos are GONE!!!
I am livid. I will NEVER buy another Samsung product EVER AGAIN!!!!
In the meantime, Samsung should issue recompense to those of us who had to factory reset our phones. I have spent hours on this today, and will spend more hours trying to straighten it all out and redo ALL of my phone settings!!!
SAMSUNG: STOP FORCING YOUR CUSTOMERS TO INSTALL FAULTY SOFTWARE UPDATES!!!!!
Hi, my daughter's phone has this issue currently (no password works, she only has one attempt left before it automatically factor resets) and her data back ups were set up but not working properly so we don't have a backup to restore from. We already tried all the Samsung account find my device and google locate device options and we also tried booting into Safe Mode to try to initiate a back up from my PC but the PC doesn't recognize the phone unless it's unlocked (which we can't do because no password works). We don't want to do a factory reset because she will lose not only recent data but all data from previous to this phone. I saw that you were watching this issue pretty closely. Did you happen to every find a solution that doesn't require losing all data? Any help would be very much appreciate. Thank you!