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SirMario
Cosmic Ray

Re: Phone overheating while in my pocket.

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Sent you a PM with the information you requested.
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userDFnP43KE5G
Constellation

Re: Phone overheating while in my pocket.

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My skin is red burning from the S10 in my pocket. Turning now off double tab to wake up as accidental touch On doesn help. https://photos.app.goo.gl/EFN6pWb3hY7M2igv5

 

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Samsung Moderator
Samsung Moderator

Re: Phone overheating while in my pocket.

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I'd like to take a look at this further for you @userDFnP43KE5G . Can you send me a private message here with the below information:

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)

Model Code of Phone:
IMEI Number of Phone:

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userPIaKRYSWtQ
Constellation

Re: Phone overheating while in my pocket.

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I've had my s10 plus since the 6th and it too gets way too hot to the point where if I'm on a call it literally feels like it's burning my ear and face. As today is a public holiday where I am, I have to go see Telstra after work tomorrow. 

Is this covered under a manufacture warranty and do they have to replace me with a new device? Even trying this my s10 plus is burning! 

I haven't even had a proper chance to play around with my new device and I do not have a lot of apps on here. A friend of mine has a lot of big apps on theirs and runs a lot at the same time and theirs does not get hot at all. Even when they're on a call it doesn't get hot. 

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TrustSerenity
Cosmic Ray

Re: Phone overheating while in my pocket.

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That doesn't seem right. My phone doesn't get hot at all except after charging. I would definitely talk with Samsung. It seems like you guys might have a faulty phone. 

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userelkSZZRTBQ
Asteroid

Re: Phone overheating while in my pocket.

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I've had my S 10 + for 4 days. It over heats in my pocket. It gets so hot I have to turn it off. 


@SirMario wrote:

Hi there, I have the Samsung s10+,   I am using the in display fingerprint and gesture mode is enabled.

I have also enabled accidental touch protection. However while in my pocket.

 

The phone warms up and drains my battery 

 

Can somone please help? It's a brand new phone and if I have to go through Samsung plus care and they attempt to send me a refurbished phone I'll have a heart attack 😂. 


 

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