cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 
SirMario
Cosmic Ray

Phone overheating while in my pocket.

JUMP TO SOLUTION

Hi there, I have the Samsung s10+,   I am using the in display fingerprint and gesture mode is enabled.

I have also enabled accidental touch protection. However while in my pocket.

 

The phone warms up and drains my battery 

 

Can somone please help? It's a brand new phone and if I have to go through Samsung plus care and they attempt to send me a refurbished phone I'll have a heart attack πŸ˜‚. 

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Samsung Moderator

Re: Phone overheating while in my pocket.

JUMP TO SOLUTION

We would like to have a member of our specialized team reach out; Can I have your full model code, baseband version, carrier, and IMEI number via private message?

Reply
Loading...
15 REPLIES 15
Samsung Moderator
Samsung Moderator

Re: Phone overheating while in my pocket.

JUMP TO SOLUTION

Thank you we appreciate you reaching out to us for assistance. We wanted to provide you with troubleshooting steps for your help with battery functions.

You can locate the general phone troubleshooting steps here: [ (Click Here) ]

Hope this finds you well

^SamsungZell


Be sure to click " βœ“ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
SirMario
Cosmic Ray

Re: Phone overheating while in my pocket.

JUMP TO SOLUTION
Hi there, I did all this, I don't have a problem with the phone when it's not in my pocket. This only happens when I have it in there. I physically feel the phone warming up in my pocket.
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Phone overheating while in my pocket.

JUMP TO SOLUTION

Does this occur when the device is placed into safe mode?


Be sure to click " βœ“ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
SirMario
Cosmic Ray

Re: Phone overheating while in my pocket.

JUMP TO SOLUTION
I have not tried that yet. Can you advise me on how to boot into safe mode?
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Phone overheating while in my pocket.

JUMP TO SOLUTION

@SirMario

 

Give this link a shot. It should help with safe mode.

Reply
Loading...
SirMario
Cosmic Ray

Re: Phone overheating while in my pocket.

JUMP TO SOLUTION
Hi Larry, I did, the phone still runs warm :/. Any suggestions?
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Phone overheating while in my pocket.

JUMP TO SOLUTION

Hey, give this a shot. It can show which apps are causing battery issues, viruses, malware or app crashes


Device maintenance > App issue report

Reply
Loading...
SirMario
Cosmic Ray

Re: Phone overheating while in my pocket.

JUMP TO SOLUTION
Done, Samsung + app-issue detected - 1 crash 3-10-2019 Samsung health 1 crash 3-7-2019 That all that is there.
Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Phone overheating while in my pocket.

JUMP TO SOLUTION

We would like to have a member of our specialized team reach out; Can I have your full model code, baseband version, carrier, and IMEI number via private message?

Reply
Loading...