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Constellation

Phone will not call or message since last update

Hello,

 

Since the last update my phone at times will not call or message out unless I restart the phone.  I am using it in the same places I always have.  This is frustrating.  

 

Karolid

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Phone will not call or message since last update

We're sorry to hear that! Have you tried wiping the cache partition? This clears up any temporary data that may be causing system issues.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.
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