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Astronaut

Pictures/Gifs not downloading in MMS messages

 
image
 
I will sometimes get this message when people send me pictures 
7 REPLIES 7
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Galaxy

Re: Pictures/Gifs not downloading in MMS messages

yes they sent a pic or gif etc thats downloading the picture that is normal

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Astronaut

Re: Pictures/Gifs not downloading in MMS messages

it never downloads though and doesn't always happen?

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Galaxy

Re: Pictures/Gifs not downloading in MMS messages

maybe you have limited the size of the files downloaded. check in messenger setting the options. OR the conection is slow and the picture was not upload full, in that case request the image be resend

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Cosmic Ray

Re: Pictures/Gifs not downloading in MMS messages

use a different messaging app
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Samsung Moderator
Samsung Moderator

Re: Pictures/Gifs not downloading in MMS messages

Have you tried resetting your network settings on your phone?

Have you clearing the cache partition on your phone?

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.
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Astronaut

Re: Pictures/Gifs not downloading in MMS messages

a different app is not the answer. this issue is happening with S8s and S9s. I bet you have one of those right?
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Astronaut

Re: Pictures/Gifs not downloading in MMS messages

I googled and read it's an AT&T issue. At least that's the same complaint by all users.
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