03-27-2019
09:55 AM
- last edited on
03-28-2019
12:40 PM
by
SamsungJace
Has anyone else been getting random ads when unlocking their device? This just started happening a few days ago. Before then my s10 was working fine but for some reason now I am getting ads randomly when using the phone and whenever I unlock it to use it.
Solved! Go to Solution.
03-27-2019 11:09 AM
Hey @Ishmalian, random ads on your lockscreen will be caused by a third party app you've installed. To verify this, you can boot your phone into safe mode, which would temporarily disable third party apps which what we would be looking for is to see if the ads stopped while in safe mode.
To enter safe mode:
If you can confirm the ads aren't present while in safe mode, you'll need to find which app you recently installed that is causing the ads to appear.
One trick you can do to find which apps contain ads is to open the Google Play Store>Menu>My apps & games>Click the "Installed" tab>Click on an app>Under the Open button, you'll see some text that indicates wheter or not the app contains ads. I've attached a screenshot for your reference.
I hope this helps!
03-27-2019 11:09 AM
Hey @Ishmalian, random ads on your lockscreen will be caused by a third party app you've installed. To verify this, you can boot your phone into safe mode, which would temporarily disable third party apps which what we would be looking for is to see if the ads stopped while in safe mode.
To enter safe mode:
If you can confirm the ads aren't present while in safe mode, you'll need to find which app you recently installed that is causing the ads to appear.
One trick you can do to find which apps contain ads is to open the Google Play Store>Menu>My apps & games>Click the "Installed" tab>Click on an app>Under the Open button, you'll see some text that indicates wheter or not the app contains ads. I've attached a screenshot for your reference.
I hope this helps!
03-27-2019 07:12 PM
Wait for an ad to pop up, quickly go to your app switcher, long press on the app icon above the ad, go to "app info". The icon here may or may not match the one you saw in the app switcher, but this is the app pushing ads. Uninstall. Done.
07-14-2019 01:09 PM
Hey guys, I FOUND THE OFFENDING APP! ( Or at least on of them)
It was NBC .. which applied an Update on July 3rd, 2019.
07-14-2019 02:15 PM
Hey @userIMwJ5IC4MR, thank you for that feedback. Your post is helpful to the community.
07-14-2019 02:33 PM
Go to settings > google> google account > personalization data > add personalization. Then turn it off , when window pop up tap then visit your online choices then > continue. High light all this squares then press submit choices. Most of them will go away . But few might remain. Try it one by one same thing. After all if you 3 or 4 that's ok it helps me a lot . 99.99% is gone
07-15-2019 01:10 PM
Hi. From my experience it happens when you download certain apps, that has pop ads they don't tell us about 🤷🏿♀️