cancel
Showing results for 
Search instead for 
Did you mean: 
userV9Va03QpCw
Asteroid

Problem Samsung Music & Gallery

JUMP TO SOLUTION

I transferred the data from my S9+ to my new S10+. All transferred smoothly & quickly except that all my mp3 music & my photos went into storage instead of Samsung Music & Gallery which shows nothing in them. There are no cards in the phones & I never needed cards throughout all my upgrades from the S4 through to the S9+. All my music & photos showed up in Samsung Music & Gallery but not this time in the S10+. The phone doesn't allow for transferring them that I can find. Is there a fix or does the S10+ have a glitch that needs a fix & upgrade from Samsung? Or would it work if I get a card in in the S10+?

1 SOLUTION

Accepted Solutions

Re: What app did you use? I would suggest smart switch!! That...

JUMP TO SOLUTION

do they show up in 3rd party music players from playstore like poweramp ?

Reply
Loading...
5 REPLIES 5
JRbowling1997
Astronaut

What app did you use? I would suggest smart switch!! That...

JUMP TO SOLUTION

What app did you use? I would suggest smart switch!! That transfers everything over!!!

Reply
Loading...
userV9Va03QpCw
Asteroid

Re: What app did you use? I would suggest smart switch!! That...

JUMP TO SOLUTION

I did use Smart Switch and the results are what I said the problem is/was. This problem has the dealer stumped as well. He tried numerous ways to try to get it transferred & fixed but he could not find a solution either. What could be a next step?


@JRbowling1997 wrote:

What app did you use? I would suggest smart switch!! That transfers everything over!!!



@JRbowling1997 wrote:

What app did you use? I would suggest smart switch!! That transfers everything over!!!




@JRbowling1997 wrote:

What app did you use? I would suggest smart switch!! That transfers everything over!!!


 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: What app did you use? I would suggest smart switch!! That...

JUMP TO SOLUTION

Did you have a lot of music files? Try transferring a little at a time.

Reply
Loading...
userV9Va03QpCw
Asteroid

Re: What app did you use? I would suggest smart switch!! That...

JUMP TO SOLUTION

I tried transferring one mp3, 10 mp3s and more. It doesn't make a difference how many I tranfer. They go directly to internal storage  and don't show in Samsung Music. I guess I'll call the Samsung customer service people and see what they have to say.

Reply
Loading...

Re: What app did you use? I would suggest smart switch!! That...

JUMP TO SOLUTION

do they show up in 3rd party music players from playstore like poweramp ?

Reply
Loading...