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userBryj6Frowo
Constellation

Problems with Wifi texting

My wife and I have S10+ and need to use wifi calling/texting because our cell signal is nearly non-existent.  However we are unable to send or receive MMS or pictures via wifi calling and it has gotten annoying.  When we first got the phones, they seemed to work fine.  But in the last month or so, we cant send or receive the above until we get in a strong cell area.  

 

We have kept our phones updated, my wifi signal is 190Mbps, so it's not my router.

 

Please tell me u are working on a fix.

 

Thanks

Becky Boyette

2 REPLIES 2
Samsung Care Ambassador

Re: Problems with Wifi texting

Are you using AT&T? It is a known issue with AT&T's wifi calling. It affects many different models. 

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userBryj6Frowo
Constellation

Re: Problems with Wifi texting

Thank explains A LOT.  

Can they fix it if I call them?

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