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horseluv79
Constellation

Random internet loss

I have a S10 that I purchased on the Spectrum service about 6 months ago. I have had several S models over the years and refuse to have anything else. But for some reason this one has recently been randomly losing internet connection. I do a quick reset and then it's fine. At first I was like ok no big deal, but now it seems to be more frequent.  I checked for an update and it says my phone is up to date. I've called Spectrum and they can't see anything wrong from their end. Anyone else having a similar issue?

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Random internet loss

Are you using your mobile data or WiFi when this happens?

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horseluv79
Constellation

Re: Random internet loss

Mobile data. I don't even know when it goes out exactly. I just know I go to look something up on Facebook or Google and it tells me I'm offline. I'll have full bars for calling but no LTE for internet. I'll do a reset and it comes back on.

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