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userARl40nG530
Constellation

Random restarts while not physically being used

Phone restarts at the most random times. Either when it's just sitting on my desk, or even while it's playing music in the car. The music cuts which gets annoying when I'm jamming in the car, and I have to re-enter my pin to use fingerprint scanner which is how I basically always unlock the phone.

4 REPLIES 4
userARl40nG530
Constellation

Re: Random restarts while not physically being used

Funny (sadly) enough, this happened again just now...

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Honored Contributor

Re: Random restarts while not physically being used


@userARl40nG530 wrote:

Phone restarts at the most random times. Either when it's just sitting on my desk, or even while it's playing music in the car. The music cuts which gets annoying when I'm jamming in the car, and I have to re-enter my pin to use fingerprint scanner which is how I basically always unlock the phone.


@userARl40nG530 

 

When did it start doing this?


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userARl40nG530
Constellation

Re: Random restarts while not physically being used

I'd say about 3 weeks to a month ago. I just hadn't gotten frustrated about it until recently

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Samsung Moderator
Samsung Moderator

Re: Random restarts while not physically being used

Have you checked to see if the Auto Restart feature is on? http://www.samsung.com/us/support/troubleshooting/TSG01001282/

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