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Re: Mobile data and wifi issues - All Carriers

(Topic created on: 3/17/19 4:37 AM)
Savededa
Cosmic Ray
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Galaxy S10

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

902 Replies
user7Yswj04QF6
Constellation
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Galaxy S10

Hey don't send the phone in!

So I was having the same problem on tmobile, but with complete network loss besides wifi. I was going to flash a new software OS onto my device to fix it, but that wasnt necessary either.

 

The problem is the newest security patch so there are two solutions.

1. Take it to best buy to the Samsung tech & have them downgrade the software, & hold off on updating till the next is released (didnt work for me)

2. Go into your closer provider's box store & have them port to a new sim card. This worked for me right away.

 

Tmobile was going to make me get a refurbished replacement which I didnt want to do, so the fact that I didnt need it at all is great!

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userD9o2k8J6bs
Constellation
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Galaxy S10

I have the s10 plus on sprint same issue, my best friend has an s9plus with Att and she is experiencing the same issue. 

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luvlyt
Halo
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Galaxy S10

Yes.. calling Samsung tomorrow to replace s10+  tired of all the issues!!

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Vong
Cosmic Ray
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Galaxy S10

I preordered a S10 plus through Sprint and received it on March 6th. The first week of it was fantastic. The last 2 days have been horrible. I started experiencing mobile data connection issues. Basically as if I was in a bad spot with no reception. I would get this notification, "Unable to establish a wireless data connection" all day, throughout various times of the day and pretty frequent at that. I would drop down to 3G or no service at all. That made daily use a pain not having apps load properly or fully.

 

Today, March 17th, I chatted with Sprint online chat support and have done everything from updating PRL, profile, and making sure all the current updates were done. Sprint tech support even did some stuff on their end to try and help my situation, but I was told everything checked out on their end and no outages in my area that should affect my mobile data connections/service. Then at the end of the chat, I was told that it's a common issue at the moment with the S10's and that Samsung is aware and an update should be rolling out, so I just have to deal with it for the time being.

Is anyone else who has a S10 having mobile data connection issues? 

userj6rFN5dVEW
Constellation
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Galaxy S10

YES!! I have the s10+ with Sprint and it's the same thing.  It's horrible.  Even my connection over wireless is unstable!!

user91oAOB0Mw0
Astronaut
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Galaxy S10

I have issues with wifi only. Sometimes I get full bandwidth and 90% of the time I get .8 Mbps out of my 400 meg service, keep in mind when I do a back to back speedtest with my iPhone I get 450megs down

 

I'm super frustrated with this. 

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userGHTiuGjuDc
Constellation
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Galaxy S10

Same here. We have 2 new phones that are only usable on wifi. Have been trying to reach sprint for 2 days through phone or chat and can't talk to a customer service representative  So frustrating 

Taw315
Asteroid
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Galaxy S10

Yes myself and a friend of mine are having the same issue. Sprint told her that it's a Samsung issue.  

userLbJd9mmvvE
Constellation
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Galaxy S10

I ve had the same issue a  Representative of Sprint told me to turn off my phone for a couple hours because the update was gonna happen and never did I'm currently waiting but there is a way to get your money back for the days that the phone was not working I was told and they saved the messages

userVoWQARa0Ls
Asteroid
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Galaxy S10

Check your data roaming settings.

Settings > connections > mobile networks > roaming