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user5sCvGKFnPI
Constellation

Re: Mobile data and wifi issues - All Carriers

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did not work for me. Got a notification that it could no sync data.

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Samsung Care Ambassador

Re: Mobile data and wifi issues - All Carriers

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@Vong It would be better to visit Corporate Store for the technical support can physically look at the problem because this has something to do with CDMA and sprint network. They have to troubleshoot the phone physically. 

 

They have to check:

Mobile Data On

Network mode

APN settings

IMEI/MEID

Sim Card




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Vong
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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@RedDragon wrote:

@Vong It would be better to visit Corporate Store for the technical support can physically look at the problem because this has something to do with CDMA and sprint network. They have to troubleshoot the phone physically. 

 

 

They have to check:

Mobile Data On

Network mode

APN settings

IMEI/MEID

Sim Card


@RedDragon i did go to a corporate store. Since i was the first to report this issue at that specific location, they almost didnt believe me. A Samsung certified tech checked all that and still had the issue at the store. I ended up switching to a new device and still had a few problems yesterday and today. I turned off band 25 and 41 a couple of hours ago as recommended by a few posts. Ive lost connection once after that. So we'll see how it goes. 

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Samsung Care Ambassador

Re: Mobile data and wifi issues - All Carriers

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@Vong Never turn off any LTE bands this will cause a lot of issues and never try to manipulate any settings under service mode this will cause a lot of issues associated with it. Seems like Sprint is having issue on their network maybe they are updating the network. if you haven't done already try to Reset network Setting this will erase any bluetooth and wifi and mobile data stored in your system




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Vong
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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@RedDragon I have reset network settings. The problems happen less, but still happen. But even when I get back into service, its just slow. I'll bare with it and hope it gets resolved quickly as more and more people are experiencing these problems. 

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Samsung Moderator
Samsung Moderator

Re: Mobile data and wifi issues - All Carriers

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Have they tried a second SIM card? Have you tried the current SIM card in a new phone? Any change if the phone is in safe mode? Have you tried wiping the cache partition on your device?

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Savededa
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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Tried downloading Android messenger and still cannot send mms over wifi to an iPhone user for example. Rich chat messages between both of my s10s works fine though. 

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Vong
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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@SamsungAdam, They did not offer to try a different sim card while I was at the store, and it did not cross my mind at the time. The store I was at really didn't do much in terms of trying to help me with the issue.. One technician there told me I had it in "Automatic" mode for the Network mode and that was my problem because it needs to be in "LTE/CDMA." I told him from the day I received the phone, 3-6-19, up until 3-14-19, it worked flawless in "Automatic" mode. Mind you I was not even aware it was in "Automatic" mode and not "LTE" because it worked just fine up until then. He switched it to "LTE/CDMA" and basically left it at that. While I was talking to get my phone switched, I lost service in "LTE/CDMA" mode at the store. I insisted I switch to a new device whether it fixes it or not since I was within my 14 day exchange period. I didn't want to take a chance to leave with the original pre-ordered phone and have that issue outside of my 14 day period and then have a hard time swapping it should turn out to be a device problem. So they agreed to swap my pre-ordered device for one they had in-store. Still encountered the problem on my way home from the store with the new device.. At this point, I have reset network, updated prl, profile, cleared cache, etc. I do not have another device to try my current sim card in another phone. They did not swap sim cards from my preorder device to the one I received from their in-store stock. I also did not switch the sim card from my previous device, Note 8, to the S10+ as I didn't feel I needed to since it came with one and worked well right out of the box, at the time.

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kimmelchemy
Asteroid

Re: Mobile data and wifi issues - All Carriers

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I've had the same exact issues. Got my S10+ on the 6th.. worked great till last Thursday night. Started getting offline and no connection errors like crazy. Samsung Support has been awesome attempting to help me out through Twitter DM and also following up with me. Sprint's phone rep seemed like she just wanted to get me off the phone. Sprint Care on Twitter DM wanted to have a tech specialist call me earlier but I decided to forfeit a little over an hour of my overtime at work to go to a Sprint store after they opened. They however would not allow me to get a new device. They got an email from corporate instructing them to not do this as the issue is software related and there will be an update eventually. I even brought up how hot my phone has been getting and my battery is draining super fast that it concerned me.. but just told me it was because of the phone constantly trying to establish mobile data connection. I don't know if the 6th is considered the 1st day in the 14 day return period or if I would still have tomorrow to goto a different sprint and complain. 

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userfpfv1NCzq4
Constellation

Re: Mobile data and wifi issues - All Carriers

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Had the same issues, the 14 day policy starts point of activation so you activated your phone on the 6th the 6th would be considered your first day. I went into a sprint store yesterday (my 13th day) told them the issues and they told me to call tech support I decided to do it right from their store, a little over a half hour goes by where she's resetting my phone remotely and having me try to update my profile I explain I've done this already a week ago when I originally called tech support. (Personally I was just waiting for perhaps a fix to be pushed through) anyways, I get an error message when trying to update my profile, so she asks me to open up my web browser and search something, asks me if it works and here is my response...."yeah I mean it works but like I've already told you I'm at a corporate sprint store I should hope I got service either way" she says good you're getting service, and this is where I started to get irritated, so I ask her then what the heck was the error message when trying to update my profile? And ofcourse my web is going to work at the moment I'm in one of your stores! So she asks me to hold, at this point the tech sees me and without my knowledge gets a full exchange ready for me. Comes over to me asks how it's going tells me he has an exchange ready for me and I tell them I'm in hold, he says I can just tell the tech thanks for the help and get off the phone and just do an exchange so i ask because I'm in hold if I can just hang up he says go ahead that's fine. SCORE! I get my exchange I make sure to set up the phone on LTE and turn off auto updates over wifi which I did in store incase I had any more problems and so far so good I have a phone that isn't a $1000 paper weight. Also they didn't tell me anything about an email they received where they couldn't do an exchange? 

 

As far as I'm concerned you have that 14 day satisfaction guarantee, if your 14 days aren't up they shouldn't have told you they couldn't exchange your phone I'd raise all types of commotion 

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