I have a new galaxy s10+ 1TB it's been an amazing phone, however over the past 3 day my phone have been losing service and mobile data will not work. My phone would display 4GLTE but still wont connect to internet nor make calls. I have replace the sim card, reset the network settings and even factory data reset my device but it still wont work. Any ideas and hoe to possibly fix this before I send it in to Samsung and have to be with put a phone for about 12 business days.
Hey @Bserna19, sorry to hear that you're having those issues. It sounds like you've went through the motions of troubleshooting. May I ask what carrier you have? Also, have you checked with your carrier to look into any outages? I had a similar issue recently and it turned out T-Mobile was having issues and it was fine after they fixed the network issues. Do you have a second device you could test your SIM card in? That would help you determine if the issue was the device or the network. I hope any of this helps. Have a great day!
I have AT&T and I do have a galaxy s8 I did test out my sim card on the s8 and it work properly however when I inserted my second device sim to the s10+ it did not work either.
Been there done that .. only works for about 5 to 6 hours . Then I'm back to . 0 conection . Having an X. On my signal . To going 3g to nothing.. then I have to do the ## thing again then works for 4 again. Then do it all over again. Plus my phone is constantly so hot. . I have to put my phone settings at battery saving . Even when the screen is off.. I've been having Samsung phones for 6 years now and i think this is the hottest phone I've had .
I did a research and I disabled band 41 .. since then I havent had and issue yet .. . I bet it's going to happen in 3 hours from now.. I contacted Samsung and they got a ticket to send phone for repair.. but I dont know what I should do .. I mean uos is closed . I have to wait till Monday to ship .