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userOwkFvMDo9T
Constellation

Re: Mobile data and wifi issues - All Carriers

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I have the same issue the first time I got my phone I updated it because a software update came up and then the problems began a week later I took the phone back got a new one and did not do the software update and the phone works flawlessly and  I just keep blocking the update from going through. But clean my phone with just a brick is what I told the people at Best buy but they were happy to swap my phone out and boy was I glad I did. 

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Savededa
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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I keep hearing sprint is acknowledged the issues with the s10 and will roll out an update. The real question is to when. I personally believe some of this may pertain to android 9, I also believe it a sprint problem. Does Samsung write the sprint software on to the phone or does sprint have their own people? 

 

WiFi issues, wifi calling issue, mobile data issues, lte band issues, location timeout messages. Hopefully can be rectified with software. 

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luvlyt
Halo

Re: Mobile data and wifi issues - All Carriers

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Yes... @userOwkFvMDo9T  after that March 8 update ... that's when mine started acting up.   Worked great when it was activated at store ..2 days before. 

 

Take the update off,  if it is possible,  probably solve the issue!!

 

Thank you for sharing!

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Skizmoe
Constellation

Re: Mobile data and wifi issues - All Carriers

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Is anyone having issues with dropped calls and no signal on there new S10+?

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Arielt0289
Astronaut

Re: Mobile data and wifi issues - All Carriers

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Not me. Check your carrier

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BenLV
Constellation

Re: Mobile data and wifi issues - All Carriers

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I was having the same issue earlier. I dont think it was the carrier as my wife was next to me on her S9 without issue. I rebooted and it seems to fix the problem.

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luvlyt
Halo

Re: Mobile data and wifi issues - All Carriers

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Sprint called me today after 4 hours on phone and 3 technical tickets for all the problems connected  to my

s10+ 1TB / Pre Order ...

 

I was told the following:

 

Samsung releasing an update / patch on March 27, 2019 that will supposedly fix s10 / s10+ / s10e.  Issues

 

Hope this helps everyone!  

 

4 MORE DAYS!

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Finley21
Asteroid

Re: Mobile data and wifi issues - All Carriers

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If you're with Sprint, it's a known issue.

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Skizmoe
Constellation

Re: Mobile data and wifi issues - All Carriers

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Yeah I called and its a known issue and its in a lot of different states. Samsung is supposed to put a software update really soon for it

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Samsung Care Ambassador

Re: Mobile data and wifi issues - All Carriers

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@Skizmoe Try to set network mode to LTE/CDMA and try to turn off VoLTE for the meantime and test it out.




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