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luvlyt
Halo

Re: Mobile data and wifi issues - All Carriers

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Update/ Patch being released March 27, 2019 per Sprint  ... maybe wait a couple, 3 days more!  Smiley Wink

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luvlyt
Halo

Re: Mobile data and wifi issues - All Carriers

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Update will be sent on March 27, 2019 according to Sprint. Smiley Happy

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userJ1UQxAjpIW
Constellation

Re: Mobile data and wifi issues - All Carriers

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I've been having the same issue . I'm so fing angry .this is my fifth day ..   did everything change sim .. ##78726# shiiieet .  Update pro , profile,  factory reset , . Sprint did their part ..  sprint cannot replace my phone for another one due to preordering from Samsung website.. I will never preorder a phone through a website. Better be doing it in a local store near you . That way if you have issues you can replace there. And not go through what I'm going..   sending my phone to TX .for a stupd technician check it . And not having a phone for 2 weeks ..  . 

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Samsung Care Ambassador

Re: Mobile data and wifi issues - All Carriers

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@userJ1UQxAjpIW  for sprint try to set network mode to LTE/CDMA and if you are having issue with drop calls try to switch VoLTE off. Sprint VoLTE aren't stable yet and test the call after changing the settings.




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luvlyt
Halo

Re: Mobile data and wifi issues - All Carriers

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I feel your pain :/.... been dealing with mine since March 9... update coming March 27. 2019 according to Sprint.  Hang in there  ... this board had been great in helping ... I have so many tickets open between Sprint and Samsung.  Sprint finally called today to inform me of this update/ patch coming from Qualcomm.  Smiley Happy

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user5KrRUOtd3S
Constellation

Re: Mobile data and wifi issues - All Carriers

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Have the same issue. Seems like the last update might have caused an issue. Waiting for Samsung to roll out a fix.......hopefully

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Samsung_8ZOjKrO
Astronaut

Re: Mobile data and wifi issues - All Carriers

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Having the same issue the last few days. I have noticed a flashing screen glitch when call someone right above the percent sign of my battery. Can't hold a connection with any calls. I'm 100% positive it's the phone and not service. I have switched to my Galaxy S7 Edge and it works fine with the same numbers.

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Samsung Care Ambassador

Re: Mobile data and wifi issues - All Carriers

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@Samsung_8ZOjKrO the flashing light is proximity sensor that where you put your ear to the earpiece it will turn off the screen. There are some sensors lies beneath the screen.




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userd4ICPtkkmV
Constellation

Re: Mobile data and wifi issues - All Carriers

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I was wondering what that was. Thank you

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Samsung_8ZOjKrO
Astronaut

Re: Mobile data and wifi issues - All Carriers

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Thanks. Interesting way to present it the sensor.

Issue must be just software I assume. Was fine three days ago and now I can't call anywhere without dropping connection. Switched to my S7 and held conference calls and was able to talk to people for more than a minute.

 

Hoping this gets fixed ASAP. I dont want to deal with Samsung support lol.

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