I've been having the same issue . I'm so fing angry .this is my fifth day .. did everything change sim .. ##78726# shiiieet . Update pro , profile, factory reset , . Sprint did their part .. sprint cannot replace my phone for another one due to preordering from Samsung website.. I will never preorder a phone through a website. Better be doing it in a local store near you . That way if you have issues you can replace there. And not go through what I'm going.. sending my phone to TX .for a stupd technician check it . And not having a phone for 2 weeks .. .
@userJ1UQxAjpIW for sprint try to set network mode to LTE/CDMA and if you are having issue with drop calls try to switch VoLTE off. Sprint VoLTE aren't stable yet and test the call after changing the settings.
I feel your pain :/.... been dealing with mine since March 9... update coming March 27. 2019 according to Sprint. Hang in there ... this board had been great in helping ... I have so many tickets open between Sprint and Samsung. Sprint finally called today to inform me of this update/ patch coming from Qualcomm.
Having the same issue the last few days. I have noticed a flashing screen glitch when call someone right above the percent sign of my battery. Can't hold a connection with any calls. I'm 100% positive it's the phone and not service. I have switched to my Galaxy S7 Edge and it works fine with the same numbers.
@Samsung_8ZOjKrO the flashing light is proximity sensor that where you put your ear to the earpiece it will turn off the screen. There are some sensors lies beneath the screen.
Thanks. Interesting way to present it the sensor.
Issue must be just software I assume. Was fine three days ago and now I can't call anywhere without dropping connection. Switched to my S7 and held conference calls and was able to talk to people for more than a minute.
Hoping this gets fixed ASAP. I dont want to deal with Samsung support lol.