LOL, as I already said, I have reached out to them many times and they blame it on Samsung. Clearly, the S10+ is not worth the hassle for anyone to acknowledge and fix. Pretty said neither company seems to care enough to update its customers. Sigh. Stuck with a $1,000 brick.
I know your pain
.. with this phone.
I wad told on Friday that there would be an update/ patch on March 27. Message came from Sprint Update will come from Samsung. Neither wants to take responsibility but it sounds like a software AND connection issue so I would say both have a play in this.
Hopefully couple more days ... mine has been like this since 8th of March. And you do have rights as a Consumer. Samsung cannot hold you responsible for a defect of their causing. Hope this helps. Hang in there
I keep getting this too. After talking with Sprint they said it was a bad SD card. I went to Sprint and switched it out. After 10 minutes the issues keep happening. I keep losing data connection even when my bars show LTE with full bars. It's very frustrating. I have noticed this since about Thursday off last week 3/21/19. With all these complaints someone should admit fault and fix it!
I have done all the "fixits" others have posted. Been to the sprint store 4 times, one brand new SIM CARD, same issues. Had 3 tech calls with Sprint ... finally next day they called back to say the update would be released on March 27, 2019. In the meantime, I have initiated a return with Samsung to replace this phone if the update does not resolve these problems! Samsung E Commerce department did offer a $25 "inconvenience" voucher... not to mention I traded my old s8+ in perfect condition in, supposed to receive pair of free earbuds ... No part of this transaction has been pleasant!! Wish I had kept my old phone until the kinks were resolved ... learned a valuable lesson in this.... however I will be patient ... fingers and toes crossed 🤞🙏