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userglx83XjtWE
Constellation

Re: Mobile data and wifi issues - All Carriers

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Sprints no help on the issue. I did the update, nothing on my end is working still. Told sprint I want a different type of phone, the said no. So frustrated about this issue. Pay all this money for no service. While I have a top line phone. I watch people with regular ones that work. Uhg.

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Samsung Care Ambassador

Re: Mobile data and wifi issues - All Carriers

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S10+ unlocked version on Sprint do not have issues so i guess the problem is Sprint version.




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PrimetimeBMX
Asteroid

Re: Mobile data and wifi issues - All Carriers

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I would agree. Although Sprint is my service provider, I have an unlocked S10plus and don't have the issues other Sprint customers seem to be having.

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userBGqr3tZU0P
Constellation

Re: Mobile data and wifi issues - All Carriers

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I also purchased an unlocked Samsung S10+ pre order directly from Samsung that I am using with Sprint. Still having issues in Texas

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Vido
Galaxy

Re: Mobile data and wifi issues - All Carriers

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Wifi problem on mine. And mine is unlocked. It's like most of the s10 made are faulty

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Samsung Care Ambassador

Re: Mobile data and wifi issues - All Carriers

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@Vido  wifi problem is subjective that can be your router issues..




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If you post new question please specify your Phone model and Carrier.
If you like my comment please hit ♥
if I answer your question please hit the 'accept as solution' button
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PrimetimeBMX
Asteroid

Re: Mobile data and wifi issues - All Carriers

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Are you going to a corporate store or a franchise? I'm with Sprint & not experiencing these issues however, I've found that if I go to a corporate store, I receive better support service. 

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Red Giant

Re: Mobile data and wifi issues - All Carriers

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I had the same issue. Contact Samsung . 

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userkb74UBX6Lj
Constellation

Re: Mobile data and wifi issues - All Carriers

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I am having similar issues as mentioned on the thread. 

 

I worked with customer service over the phone last week.  Went to a corporate store today and was turned away, saying there was nothing to be done, just call customer service.

 

Called customer service said take it to a store for a swap or to get a new device  even though I am over the 14 day grace period. 

 

Went to another corporate store, was told the same as the first store and nothing was done for me! 

 

 Customer service has  called me to work it out, so we will see! 

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user8DMZFOyrj2
Constellation

Re: Mobile data and wifi issues - All Carriers

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Yeah so update didn't work on mine either, missed my return wondows by a day becuase BB starting counting when they recieved the phone not when I received it. And it happens to work in their store so they won't do anything unless they see it drop data.Waste of an update to fix nothing.

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