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userZ7kc6gnRIG
Constellation

Re: Mobile data and wifi issues - All Carriers

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Same with T-Mobile. It's the phone.

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userglx83XjtWE
Constellation

Re: Mobile data and wifi issues - All Carriers

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Sprints no help on the issue. I did the update, nothing on my end is working still. Told sprint I want a different type of phone, the said no. So frustrated about this issue. Pay all this money for no service. While I have a top line phone. I watch people with regular ones that work. Uhg.

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Samsung Care Ambassador

Re: Mobile data and wifi issues - All Carriers

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S10+ unlocked version on Sprint do not have issues so i guess the problem is Sprint version.

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BMXMom
Asteroid

Re: Mobile data and wifi issues - All Carriers

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I would agree. Although Sprint is my service provider, I have an unlocked S10plus and don't have the issues other Sprint customers seem to be having.

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userBGqr3tZU0P
Constellation

Re: Mobile data and wifi issues - All Carriers

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I also purchased an unlocked Samsung S10+ pre order directly from Samsung that I am using with Sprint. Still having issues in Texas

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Vido
Galaxy

Re: Mobile data and wifi issues - All Carriers

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Wifi problem on mine. And mine is unlocked. It's like most of the s10 made are faulty

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Samsung Care Ambassador

Re: Mobile data and wifi issues - All Carriers

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@Vido  wifi problem is subjective that can be your router issues..

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BMXMom
Asteroid

Re: Mobile data and wifi issues - All Carriers

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Are you going to a corporate store or a franchise? I'm with Sprint & not experiencing these issues however, I've found that if I go to a corporate store, I receive better support service. 

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Highlighted
Red Giant

Re: Mobile data and wifi issues - All Carriers

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I had the same issue. Contact Samsung . 

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userkb74UBX6Lj
Constellation

Re: Mobile data and wifi issues - All Carriers

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I am having similar issues as mentioned on the thread. 

 

I worked with customer service over the phone last week.  Went to a corporate store today and was turned away, saying there was nothing to be done, just call customer service.

 

Called customer service said take it to a store for a swap or to get a new device  even though I am over the 14 day grace period. 

 

Went to another corporate store, was told the same as the first store and nothing was done for me! 

 

 Customer service has  called me to work it out, so we will see! 

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