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Samsung_QxlxsQS
Astronaut

Re: Mobile data and wifi issues - All Carriers

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The only time I have had any problems with service was due to the provider and or having a tin roof

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SamsungS10User
Astronaut

Re: Mobile data and wifi issues - All Carriers

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I was with Sprint on iPhone before I moved to tmobile with Samsung s10

One of the biggest problem I faced with Sprint was, I was never ever able to use data when on call, meaning if I am on call I cant use Google maps to search a place or do any other browser related activities

It wasn't a phone problem it was a problem with Sprint

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Savededa
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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This is irrelevant now as sprint has deployed VoLTE and it works on the s10. 

 

The problem is band switching  Some like myself get great LTE then two seconds later it drops to nothing while displaying full service. 

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userChkRyssMilk
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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This issue has just started with my Spirit locked S8 after Pie upgrade. Never had any problems with using data during a call or access data outside of wifi range or even seeing all bands of wifi signals available

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userTfriyfjGrk
Constellation

Re: Mobile data and wifi issues - All Carriers

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This is my issue too.  Last Tuesday I downloaded the software update for my S8 to whatever Samsung pushed out that day and ever since then I've had no wireless data connection. I get 3G to come and go, but most of the time no connection at all and never LTE. I spent 2 days working with Sprint customer service and after nothing worked they had me replace the Sim card and that didn't work either.  It's clearly the software update that caused this, especially after reading all of the other posts, so I can't believe they aren't doing anything to fix this!  If I end up having to buy a new phone it will definitely not be a Samsung!!

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westside80
Constellation

Re: Mobile data and wifi issues - All Carriers

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I have the same issue when I hold my S10e by the lower right side. I just created a post about it. I didn't see this post. I think it's gonna be another antenna gate. Crazy. I can watch my dBm's tank and all I have to do to get my signal back is move my hand away from the right side.

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Mazrim
Asteroid

Re: Mobile data and wifi issues - All Carriers

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Spoke to a Sprint tier 3 specialist last night about this issue. They claim to be working closely with Samsung to issue another update in the next couple of days.

We also did the update dance but didn't do the turning off of certain bands etc. I also told them that the last update borked the phone side and now in areas where I had great phone service the phone is dropping signal and thus the call and immediately getting back full strength.

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Savededa
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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Yet nobody at Samsung knows about it... Funny enough

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userIliQt4VhQO
Asteroid

Re: Mobile data and wifi issues - All Carriers

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guys with all these information out there now its getting kinda confusing... lets just stick to common sense...

I have in front of me right now an s9+ and an s10+

both unlocked from samsung

both on the same network

both on the same family plan

s9+ pulls 50+mbp easily everytime

s10+ pulls mayby 1mbp and thats with band 41 and 25 disabled, if enabled it wont even run the test half the time but like once or twice in this past whole month when i had all bands on it connected for a second and shot up to that 50+mbp but as fast as it comes, it just goes away.

 

now common sense, where is the problem? the network or the phone?

 

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user0H4moXkNCL
Astronaut

Re: Mobile data and wifi issues - All Carriers

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In EUROPE we have the some problem. . Brand new phone after last update lost connect to 4G-LTE and WIFI. . NO COMMENTS 

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