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userZlEP3EAZ2z
Constellation

Re: s10+ signal issues

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Having the exact same issue! Reached out to my provider (Sprint) walked me through doing a PRL as well as a Profile update. No good. It seems to be an issue that a lot of people are having with the S10. Have full bars as well as LTE, but device is still not connecting or is having slow speeds. Needs to be addressed by Samsung and providers.

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user7hd3AoYyJ2
Constellation

Network issue

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Samsung this is bull. I've been such a fan of Samsung but I recently got the s10 plus and it is trash. It drops my calls, is super laggy, I cant send photos or text anyone because it takes forever to go through. I'm paying for a phone I cant even really use. This needs to be fixed immediately. I am not a happy customer.
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Samsung Moderator
Samsung Moderator

Re: Network issue

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Can I ask who your Carrier is?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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surajbas
Constellation

T-Mobile S10 Plus network connectivity

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Anyone having problem with their TMobile s10plus being connected to mobile network. S10plus has no problem connecting to Wi-Fi but it does not connect properly to mobile network. I have already changed my sim and factory reset the device. I have had this device for not even two weeks. Please help. also all the apps and the firmware areup to date

.

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I have S10e and no issues with t-mobile connectivity

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I have S10e and no issues with t-mobile connectivity

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userHVYR5KgTPc
Constellation

Yes but I am on sprint took mine in known issue Samsung i...

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Yes but I am on sprint took mine in known issue Samsung is working on slowing per sprint they say a fix is to master reset and they flashed my phone works somewhat better but not 100% bs Samsung needs to fix the issue

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MKSTurbo
Constellation

Re: T-Mobile S10 Plus network connectivity

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I'm having the same issue on the UScellular network. The only thing this phone doesn't do well is be a "Phone"!!! If the signal is low it dont ring and then I don't get the notification for the voicemail right away when the signal is good!! This morning I missed a work call at 5:43am and was notified until 1pm??? Sad!

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userdDVL4q2Kxc
Asteroid

Re: T-Mobile S10 Plus network connectivity

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Hi there.

 

I'm in T-Mobile Serice carrier and I'm having the same poor service (data/voice) reception from my "New SG S10+ in areas where my old SG S8+ never had such issues.  I do not think it is related to T-Mobile, but the built-in hardware on these devices.  Noticed too that my Wi-Fi signal from the cell is not as good as my old SG S8+.  This really s...ks, since this is a $1300+ cell phone and now this is happening.  I'm very disapointed; and the worst thing, is that... if they are replacing your cell... they will be sending you "REFURBISHED one" . I would really hate to hear they will be sending refurbished units.  They must send brand new ones, if the will ever consider replacing my cell phone.

 

Please, note that T-Mobile suppport went through some trobleshootings, and they reset the Networking settings (all of them) and the problem still percists.   Good thing I still have my old phone and I can assure/compare, my old phone has way better reception.   Definitively this new phone may have a chip w/cheap quality or some sofware/firmware updates may be a need.  Samsun, plase, help and get these issues resolved as soon as possible; because I'm getting very often dropped calls, LOTS of buffering when playing videos, etc. while on Data networks.

 

I never had this issues before with my old SG S8+

Thank you

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usernZNQ7svEyh
Cosmic Ray

Re: T-Mobile S10 Plus network connectivity

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I am having the same issue. Samsung is horrible! I've gone back and forth with them. I had to disable bands 2 and 4 in the service menu #*2263# on T-Mobile and it will work. Sometimes it still will connect to bands 2 and 4 even when I have disabled it. 

 

I've done a factory reset, I've had the firmware reinstalled, essentially like getting a new phone out of the box. Taken every update and even had T-Mobile re-provision my SIM card (4 times) and still no fix! 

 

I think Samsung made a bad batch of phones and won't admit it. Screw the constant, "software update" will fix it. It hasn't. I'm stuck because I pre-ordered it and Samsung will do nothing about replacing it. 

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Pmclaughlin
Constellation

Mine with sprint did exsct same thing, after multiple upd...

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Mine with sprint did exsct same thing, after multiple updates they replaced it. Not a Samsung issue, it is a sprint issue. I am not getting calls or messages for days. They say they are upgrading 5g and the S10 is supposedly the only phones having issues. I still get a constant No Mobile carrier found failure error. Happens at least a dozen times a day. I got a line on At&t as well, no hiccups, no dropped calls and 5g is awesome LEAVE SPRINT as soon as you can.

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