Having the exact same issue! Reached out to my provider (Sprint) walked me through doing a PRL as well as a Profile update. No good. It seems to be an issue that a lot of people are having with the S10. Have full bars as well as LTE, but device is still not connecting or is having slow speeds. Needs to be addressed by Samsung and providers.
Can I ask who your Carrier is?
Anyone having problem with their TMobile s10plus being connected to mobile network. S10plus has no problem connecting to Wi-Fi but it does not connect properly to mobile network. I have already changed my sim and factory reset the device. I have had this device for not even two weeks. Please help. also all the apps and the firmware areup to date
Yes but I am on sprint took mine in known issue Samsung is working on slowing per sprint they say a fix is to master reset and they flashed my phone works somewhat better but not 100% bs Samsung needs to fix the issue
I'm having the same issue on the UScellular network. The only thing this phone doesn't do well is be a "Phone"!!! If the signal is low it dont ring and then I don't get the notification for the voicemail right away when the signal is good!! This morning I missed a work call at 5:43am and was notified until 1pm??? Sad!
I'm in T-Mobile Serice carrier and I'm having the same poor service (data/voice) reception from my "New SG S10+ in areas where my old SG S8+ never had such issues. I do not think it is related to T-Mobile, but the built-in hardware on these devices. Noticed too that my Wi-Fi signal from the cell is not as good as my old SG S8+. This really s...ks, since this is a $1300+ cell phone and now this is happening. I'm very disapointed; and the worst thing, is that... if they are replacing your cell... they will be sending you "REFURBISHED one" . I would really hate to hear they will be sending refurbished units. They must send brand new ones, if the will ever consider replacing my cell phone.
Please, note that T-Mobile suppport went through some trobleshootings, and they reset the Networking settings (all of them) and the problem still percists. Good thing I still have my old phone and I can assure/compare, my old phone has way better reception. Definitively this new phone may have a chip w/cheap quality or some sofware/firmware updates may be a need. Samsun, plase, help and get these issues resolved as soon as possible; because I'm getting very often dropped calls, LOTS of buffering when playing videos, etc. while on Data networks.
I never had this issues before with my old SG S8+
I am having the same issue. Samsung is horrible! I've gone back and forth with them. I had to disable bands 2 and 4 in the service menu #*2263# on T-Mobile and it will work. Sometimes it still will connect to bands 2 and 4 even when I have disabled it.
I've done a factory reset, I've had the firmware reinstalled, essentially like getting a new phone out of the box. Taken every update and even had T-Mobile re-provision my SIM card (4 times) and still no fix!
I think Samsung made a bad batch of phones and won't admit it. Screw the constant, "software update" will fix it. It hasn't. I'm stuck because I pre-ordered it and Samsung will do nothing about replacing it.
Mine with sprint did exsct same thing, after multiple updates they replaced it. Not a Samsung issue, it is a sprint issue. I am not getting calls or messages for days. They say they are upgrading 5g and the S10 is supposedly the only phones having issues. I still get a constant No Mobile carrier found failure error. Happens at least a dozen times a day. I got a line on At&t as well, no hiccups, no dropped calls and 5g is awesome LEAVE SPRINT as soon as you can.