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Samsung Moderator
Samsung Moderator

Re: Mobile data and wifi issues - All Carriers

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Have you tried contacting Sprint? It is possible this is a issue with your phone provider, they could be updating their system.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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luvlyt
Halo

Re: Mobile data and wifi issues - All Carriers

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Sprint is having issues with PRE ORDER phones ... s10+ / s10

 

They have changed out SIM cards .. they are at a loss with this SAMSUNG phone issue. 

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userLOfweuI55Y
Constellation

Re: Mobile data and wifi issues - All Carriers

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Yes having same issues, phone worked great the first couple weeks. Then come the random connectivity issues, from Sprint, to roaming, to no service. Then from LTE to 3G. Can't send text or pictures unless I'm in certain areas here in Dallas Texas. And can't call out or receive calls at  times. All these issues are at random.

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useri9vz6wkpyg
Constellation

Re: Mobile data and wifi issues - All Carriers

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Not sure if anyone posted this yet, but if you're having trouble with LTE staying connected on Sprint, it appears to be an issue with Band 41.

 

Open your phones keypad and dial *#3282#

Click Ok

Click Edit

Enter 000000

Click Ok

Click LTE

Click Band41 Enabled

Deselect

Reboot your phone

 

Once it reboots you should have no more problems.

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luvlyt
Halo

Re: Mobile data and wifi issues - All Carriers

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Tried it ... didn't work.   Thank you for trying to help me,  tho. 

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userCncl88qti4
Constellation

Re: Mobile data and wifi issues - All Carriers

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My s10+ is terrible.  I cant make or receive calls more 9/10ths of the time and when it does go through it drops the call. I got the s10 first and was having the same issues.  My wife's phone is having the same issues.  Samsung said it was Sprint and Sprint is saying its Samsung.  The real problem is the s10 because my s9 was working fine.

 

Any other suggestions? I really dont want to switch to apple, but this is a wip.

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Samsung Care Ambassador

Re: Mobile data and wifi issues - All Carriers

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@userCncl88qti4 have you gone into a Sprint corporate store and had someone try to fix your problem in person? Usually they won't let you leave before you're all fixed up. Any mobile network issues would have to be handled by them. 

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Savededa
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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Try disabling band 41 and see if that works for you.

 

Go to dialer, ##3282# them edit, enter 000000, tap LTE, tap Band 41 enable, uncheck, restart phone. 

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userCncl88qti4
Constellation

Re: Mobile data and wifi issues - All Carriers

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There is two 41, which one? 

 

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Savededa
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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Just the one that says band 41 enable not the other one. 

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