i just find this
Sprint released an update to address the issue with the software version ASC8 on March 27. However, if connectivity loss persists despite the update, then the device is in "permanent Voice/Data loss," as the carrier puts it, and it has to be exchanged for a new unit.
Yes, that "solution" has been out for a while. Unfortunately, no one will process an exchange. Sprint says wait for another update, Best Buy says it's past 14 days, Sammy says mail your phone in.
This is a known issue, and nothing do with data saver or whatever. Google it. I've been through tech support hades for 3 days, then at a sprint store the manager told me there's nothing they can do until Samsung releases an update. He suggested trying to disable band 41. "Enter Data Programming Mode: ##3282# Edit -> Enter MSL: 000000 -> OK -> LTE -> Band41 Enabled -> Deselect -> Reboot" but he would not do it himself for liability reasons. Pure bs
MODS - We're almost at 50 pages on this issue. Any new advice on how to get our $1,000 flagship paperweights to work as phones? Current unreasonable solutions are: 1) just wait longer for somone to send out a reliable update, or 2) mail in your 1 month old flagship paperweight to a repair center and be without access to a phone for atleast 2 weeks.
I wanted to screen shot the whole convo but I exited out on accident and couldn't return so I apologize in advance but this was my convo with Samsung
more down on the convo i asked him if this new update will clear up all the LTE issues and the switching band issues and he confirmed that yes it should clear all that up... i still dont believe anything tho at this point im just so lost
I'm having different mms issues. I live in a rural area. I have no service at my house essentially. My fiance and I heavily rely on MMS over wifi/wifi calling. This was not an issue on my S5 nor on our S8 phones.
Now with the S10, we cannot send or receive mms over wifi. I have read as much as my brain can consume online and talked with sprint for hours. No luck.
I message Samsung and they tell me that mms cannot be sent over wifi on any Samsung device. I tell rep, I have been able to in the past. That he is incorrect. I ask to be escalated and he refuses. Telling me that he has provided me with all the information available.
I think I may finally leave the Samsung line. Really unhappy about these issues and the responses or lack of...
Just finished with another call with level 2 Sprint tech support. They again acknowledged that it's a known issue. He was nice enough to not waste my time by asking me to update my PRL etc. Said he'd have an engineer call me back. I asked what the possible solutions would be. He said that they would either find a way to push a software update or get me a new phone. I'm not sure how that would work since I bought it unlocked. Zero chance I'd accept a sprint locked version at this point. Interesting, my wife has an unlocked S10+ also. Her pre-ordered white version was not available until the 30th. She claims to not have any issues.
I asked the tech for a bill credit since I'm paying for mobile service that doesn't work. They agreed to apply a $25 credit on my next bill.