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luvlyt
Halo

Re: Mobile data and wi-fi issues - Sprint

JUMP TO SOLUTION

@SamsungCole 

 

Not entirely true... and nobody should "settle" based only on a 'Moderator' word.

 

The March 1st update caused my problem with s10+, the subsequent update,  March 27th,  did NOTHING to fix the issue.   I purchased pre order s10+ (1tb) from SAMSUNG with trade in (perfect excellent phone) .... NOT Sprint .... HOWEVER,  Sprint REPLACED MY PHONE ... with NO ISSUES! πŸ€—

 

I encourage those who have issues ... keep posting until you get satisfaction. Resolution ... di NOT SETTLE...

 

Horrible treatment by Samsung for what these phone costs  ... with problems for a MONTH ... no acknowledgement,  no assistance but denial.   Use your social media platforms. 

 

Sprint did right by me ... I went to a corporate store. . . 3 times,  i tried ALL of the fixes,    nothing worked ... this new phone, WORKS PERFECT!  I will not download the March 1st update ... I have updates set to manual ... no auto unless I KNOW I can trust it!

 

I will say this,  this phone is a GREAT DEVICE ... it's "more" phone than what the capabilities currently are or are reaching to achieve ... I think it got caught up on the "too much or more" technology than what is available or can handle!! πŸ˜‰  

 

I think once we get thru the "bumps" ... it will be seen as the awemazing device it is advertised as!  

STAY YOUR COURSE! πŸ‘πŸ‘€

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LennyPratt
Constellation

Re: Mobile data and wi-fi issues - Sprint

JUMP TO SOLUTION

so as we all know it is a samsung flaw in thier product. basic question is when will the UNLOCKED SM-G975UZWAXAA update going to be pushed? Sprint won't be doing it and . . . . . . look out big sammie will not provide a patch date just song and dance again. whoever mentioned class action we spot on, people are unable to rely on their phones for any type of work!!

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Vido
Galaxy

Re: Mobile data and wi-fi issues - Sprint

JUMP TO SOLUTION

@Rooster I have unlocked s10+ and T-mobile is my carrier and I've never had this issue since the 6th of March. Even the s10 LTE is much more faster than s8 and S9.

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Jhepoy08
Asteroid

Re: Mobile data and wi-fi issues - Sprint

JUMP TO SOLUTION

I also have unlocked from Best buy and in T-mobile but having issue with data. No signal at all. Happened after the 14th day.

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userYljnkuYlEB
Cosmic Ray

Re: Mobile data and wi-fi issues - Sprint

JUMP TO SOLUTION

theres alot of them is not working all across network, s10/s10+ that been updated. didnt work, and most of them end up have to be replace, so i believe the way it look like update wont fix it, but theres no one so far come forward said the phone issue after updated its fix, so it be nice to know, theres plenty s10/s10+ that is working just fine, updated ro not.

 

and of cuz s10lte faster then s8/s9, information have to be processing when download, faster processor more ram, its going to improve internet

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user3PHscnxDFI
Cosmic Ray

Re: Mobile data and wi-fi issues - Sprint

JUMP TO SOLUTION

Just hung up Sprint - had to call because of disabling bands 25 & 41 I have gone over data roaming limit. SUPPOSEDLY an update is going to be released within the next 24 hours - we shall see 

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userHOyqDI3cQT
Asteroid

Re: Mobile data and wi-fi issues - Sprint

JUMP TO SOLUTION

I went to my sprint store to have my phone worked on, they had it for 3hrs couldn't fix the issue. Said they didn't hear about a magical update that suppose to fix all our phone issues. I got tired of getting the runaround so I took matters in my own hands n went online to assurian n claimed for a new phone. They're replacing it for free. Saying they know of the known issue. The only thing that worries me is that its ppl on their 2nd and 3rd S10s replacements and the issue still isn't resolved smh. When my phones comes tomorrow I'm not updating it til the new update finally comes cause this is ridiculous. You guy make sure you ask your phone carriers for credit for not having signal service for March up til now. Sprint gave me $25..... Should be whole month credit lol.

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userb6txLh3zF9
Constellation

Re: Mobile data and wi-fi issues - Sprint

JUMP TO SOLUTION

Having the same issue with losing network. Im hoping Samsung releases a update soon and fixes the issue. If not have go back to good old iPhone. Can't deal with phone not working anymore.. 

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userKMd5N33bwq
Asteroid

Re: Mobile data and wi-fi issues - Sprint

JUMP TO SOLUTION

I am still on preorder phone and it seems to only be getting more ridiculous at times. I tried sprint and samsung and they pointed the finger at each other and i was told to wait it out by samsung. At this point i regret getting this phone

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Svenergy
Constellation

Re: Mobile data and wi-fi issues - Sprint

JUMP TO SOLUTION

My wife and I ordered them back in Feb. and got them early on Release day.  We updated right away as you normally would and the phones worked great, great sound good service and so forth.  Then a few days later the service dropped no service dropped calls no data nothing.  We went round and round and round with Spring and Samsung each saying its the others fault.  Well ok its both your faults.  We took it to SPRINT and they said since I got it at Best Buy they cant help me and that I need to file a claim on the phone with my best buy insurance.  Thats 200 dollars and I might as well leave sprint and go someplace else and get an IPHONE.  We have had Samsugs since the GS2 and liked our phones now these have got to be the worst phones we have ever had and at this point I am almost sure were not buying any more samsung items because of how we were and are being treated.  Also the headphones are and were a SCAM.  fine print says only 130,000 avail and now I got a 130 dollar eCERT and guess what they are all sold out of almost everything except chargers and I was told that I can only use them to buy phone accessories.  I told them that if you click that item the Samsung watch comes up as one also and was told that I can not use it for that.  So now I am stuck with 130 dollars to buy a lot of samsung cases which are worthless.  I have and always will have an outerbox.  I think that SAMSUNG has let many people down and not sure I will keep a SAMSUNG will most likley do what I am not gonna like and that is get an IPHONE.  And no samsung watch but prob an IWATCH 4. 

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