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Re: Mobile data and wifi issues - All Carriers

(Topic created on: 4/16/19 12:17 PM)
Savededa
Cosmic Ray
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Galaxy S10

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

902 Replies
userU4lyH79vBs
Constellation
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Galaxy S10

Sitting at home with full LTE bars showing, I turned off wifi for some web browsing to test.   Connectivity failure.  This is a big letdown.  I've had the phone over a month so I'm likely SOL on returning or exchanging.

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userYljnkuYlEB
Cosmic Ray
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Galaxy S10

With ppl phone that is working, go do full test, speed test, CPU temp, I m getting some connection and some not, it is always gonna show full bar like many times, it doesn't mean anything. So far my test shows 1st test 13mb download with 0.3 upload, 2nd test 7mb down, 0.01 up, 3rd test 18mb down 0.9 up. Out of 8 test, 5 of them fail.

 

CPU usage on idle, 36percent to 91perecent up and down, phone lost 6 percent in less then 5 min. Band connection band 41.

 

Phone is warm to touch, vs connect to wifi only. Battery drain normal on wifi.

 

Problem still there but whatever they did, it's a patch, it made it connect long enough. As I m typing this I lost 2 more percent. 

 

So please all of you claim is working, full test ur phone, make sure it is working 100percent. 

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userUEj5BgD4mG
Cosmic Ray
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Galaxy S10

Can someone please ask unbox therapy on YouTube to make a video about this issue so it gains some recognition??? Its unacceptable to charge 1000 dollars for a phone that doesn't work and  not solve the issue?

userYljnkuYlEB
Cosmic Ray
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Galaxy S10

I tried but msg not going thru.


@userUEj5BgD4mG wrote:

Can someone please ask unbox therapy on YouTube to make a video about this issue so it gains some recognition??? Its unacceptable to charge 1000 dollars for a phone that doesn't work and  not solve the issue?


 

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luvlyt
Halo
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Galaxy S10

Try leaving COMMENTS on the you tube page ... if a lot of people ... did that... might be inspired. ;)

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user5XQJKtv0ge
Asteroid
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Galaxy S10

I did the update this morning and ran some test just like the user above me. @userYljnkuYlEB 

 

FYI: Galaxy S10+ 512GB on Sprint | Preorder phone, been having LTE/Voice/Text issues since the first week of the phone. Could only make reliable calls on WIFI before the update.

 

I am located in Denver, Colorado. Running between Band # 25 and Band #26

 

Here are my results:

 

Speed Tests = ST

 

ST1: Couldn't Connect

ST2: Couldn't Connect

ST3: 1.24MB Down / 0.78MB Up

ST4: 2.55MB Down / 0.61MB Up

ST5: 1.86MB Down / 0.65MB Up

ST6: 2.59MB Down / 0.64MB Up

ST7: 2.53MB Down / 1.15MB Up

ST8: 1.75MB Down / 0.42MB Up

ST9: Coudn't Connect

ST10: Coudn't Connect

 

Had my GF call my phone once on normal and once on VoLTE, both calls went through and could clarity seemed fine. I was also able to send an MMS for the first time since I got the phone. The speed tests are very concerning being so slow of speeds, especially because of my area. Not quite sure what to do from here. Sprint doesn't seem to want to replace my phone (GO FIGURE) because it works sometimes....if it didn't work at all then they would replace (according to phone rep). My Galaxy S9+ never had any issues with calls, texts, data, while frequenting the same locations. 

 

 

user5XQJKtv0ge
Asteroid
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Galaxy S10

Also, with further inspection it seems like when I am on Band 26 I get data and can run speed test but when it cycles to Band 25 I get nothing and it won't load. Thinking about disabling Band 25 and see what happens. Really dumb we have to diagnose these issues instead of samsung or sprint.....

userIrhoQfUmap
Constellation
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Galaxy S10

The note 9 is no better does the same thing

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2020
Constellation
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Galaxy S10

Update worked for about an hour. Then quit working. Back to not being able to text or make phone calls.

mkenny28
Cosmic Ray
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Galaxy S10

Same, and mine is actually worse than it was