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Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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I'm thinking part of the problem is that from what I can tell, these devices are wanting to hold on to bands and wifi signals that grow weak over switching to better band or router.

 

I had this problem on my OP6 as well until they pushed out an update lowering the threshhold when the device would switch. I have 2 routers in my house and it takes the first router to go to nothing, before it switches over automatically to the higher signal router.

 

I also watch the LTE connections and I can see other bands available on the same tower (yes I know they are on the same tower because of my last device) and the device wants to sit no matter how low the signal gets over switching to a better band.

 

There may have also been hardware issues, but this problem is most certainly a software issue. I don't understand why when a new model comes out these companies have to figure out to stop putting the levels high.

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Astronaut

Me ir709

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Me ir709

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Constellation

I too having that same problem, that I cannot send a mult...

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I too having that same problem, that I cannot send a multimedia message while am on the phn still connected to wifi, on my last galaxy 8 plus it would let me. So if this problem is happening more what is Samsung gona do

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Astronaut

I have an S10+ on AT&T and will constantly have No Connec...

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I have an S10+ on AT&T and will constantly have No Connection in very common places where the rest of my family, who are on the same carrier but with iPhones, are having no trouble at all. I'm constantly missing calls and receiving texts very late. I would not even receive the Missed Call notification. I'd have to hope that whomever called leaves a voicemail and eventually I'd get that notification.

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Constellation

Re: Mobile data and wifi issues - All Carriers

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every year i purchase a galaxy phone and am satisfied with them all but with galaxy s10 plus different story

 

many issues appeared made me seriously think of selling it and buying another phone 

 

wifi keep dropping .. Bluetooth keep disconnecting from my car 

 

 

updated the phone many times with no luck

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Constellation

Re: Mobile data and wifi issues - All Carriers

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I'm having the same problem!!! What is the solution??!

 

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Constellation

Try turning 5g volte off on your phone it probably picked...

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Try turning 5g volte off on your phone it probably picked up signal from a 5g tower which there arent many yet since it's being prepared for launch worked for me

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Asteroid

Hey they should replace your phone. I went to sprint for...

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Hey they should replace your phone. I went to sprint for the same thing and they just gave me a replacement phone the next week

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Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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I've called to T-Mobile and while in the call, they contacted Samsung Support; and seems there was some sort of missleady information given to T-Mobile Support engineers, where Samsumg told them this issue is only afecting Sprint customers. A statement it is not true since I'm T-Mobile and I'm having this horrible connection issues with Data services as long as with my Wi_Fi home network.  I have the impression the Samsung Engineer may need an update on this.

 

They also, the same Samsung Eng. told to T-Mobile, to have my phone to do a "SOFTWARE FLUSH"

to see if that will fix it. (whaaat?)

 

What in the world is that???

is that a sort of Wipe-&-Reinstall OS?

Will that incurre I'll have to "re-do" all of my app settings, etc. AGAIN?

 

...(I've already done a "Factory RESET Settings") and I'm not willing to having re-do all that again, to just to find out... that did not work either.

 

@ Samsung Engineers - Please, insight me what a "Software Flush" does; and confirm if this will "fix" such an awful data & Wi-Fi connectivity on the Preordered SG s10+, S10e and S10 devices.

 

Thank you

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Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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Doing a reset is a nonsensical response I see a lot even from the helpers on here, it's lazy and in most cases does nothing. If you already did it once, doing it again will do absolutely nothing for you.

 

Many of the issues is a software issue, they either are not willing to spend the time to code it correctly or they can't figure it out. I would suggest Samsung reach out to OP as their phones had many of the same issues where LTE and Wifi connections were concerned if they can't figure it out.

 

For a phone that is supposedly 4X4 MIMO, it certainly doesn't behave as such. It refuses to let go of certain bands and weaker signals, as well as refusing to connect to other bands that are available on the same tower. This is definitely a software issue.

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