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userdDVL4q2Kxc
Asteroid

Re: Mobile data and wifi issues - All Carriers

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Dear SAMSUNG Engineers... please be AWARE this HAS NOT YET BEEN RESOLVED for The New SG S10+ (PRE-ORDERED ONES).

 And you and the wireless carriers are not a good help to resolve it.  You just keep us going back and forth.

 

So, for the sake of your "good " branding name,  please show some respect and help on this ISSUE  for once.

 

Please escalate it to your CEO.

 

THANKS. 

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userUMYQIlRKao
Constellation

Re: Mobile data and wifi issues - All Carriers

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Funny if you have no data connection, how do they expect you to APPS>SETTINGS> SYSTEM UPDATE...DOWNLOAD AND INSTALL...MAKES NO SENSE..I AM HAVING THIS ISSUE AND KEEP GETTING JERKED AROUND!


@SamsungZell wrote:

Samsung is aware that users are experiencing unexpected roaming, data loss, or voice issues on a Samsung Galaxy S10, S10+ or S10e. A software upgrade will be made available for your device in the near future that will help address your experience. When it is released, you can update directly on your device by opening Apps > Settings > System updates > Download and install. If you still experience an issue with your device after the update, let us know. 


 

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userBIMA5KBOJy
Constellation

Re: Mobile data and wi-fi issues - Sprint

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Same as well with mine and my husbands exctly and calling them has done nothing so wat did you guys do please to help or fix it???Smiley Wink!!!!

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userIliQt4VhQO
Asteroid

Re: Mobile data and wi-fi issues - Sprint

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ok so more info here...

 

im originally on an unlocked s10+ with sprint and having this problem, today i went out and got a prepaid verizon account, i put the verizon SIM card in said phone and I see verizon is connecting to band 4, 5, and 13.

now band 5 and band 13 are giving me really good speeds around 50 60mbps download and 15 20mbp upload...

problem is band 4 is so slow barely there... and of course for some reason band 4 is what the phone constantly wants to be on... if i dont use the phone for a few mins then go pick it up n say open a youtube video, it wont work, itll just keep trying to open the page then times out, if i keep trying couple of times itll then switch to band 5 or 13 and boom really good speeds but eventually will go back to band 4 and slow data and so on. so with sprint the phone wont pull any data on the good bands even with showing full bars and LTE but we have the ability to disable them, on verizon the good bands work really good but it just keeps defaulting to the slow one and we cant disable it.

 

what a mess

 

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userLryHZeR8LX
Constellation

Re: Mobile data and wi-fi issues - Sprint

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After getting the run around and blame game for a week as many of us have I was finally told on the phone they would replace my S10+. They sent me a support ticket/exchange ticket then 30 minutes later canceled it. This is ridiculous. They don't want to accept responsibility. Feels like the Note 7 fiasco all over again. Took them quite a long time to admit fault for that one as well. I'm doing a chargeback on my credit card. Also contacting lawyers for a class action. Samsung really needs to get their act together. 

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Tyrrellaroonie
Constellation

Re: Mobile data and wi-fi issues - Sprint

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Been having the same problem since day one. Tried doing everything Sprint support suggested, including swapping SIM.  Nothing has worked so far, and I am extremely frustrated.  not being able to access mobile data, unable to send messages, unable to make or receive calls 75% of the time. 

 

However the only thing that has seemed to work so far is this:

 

You must disable Band 41 AND Band 25!. Enter Data Programming Mode: ##3282# Edit -> Enter MSL: 000000 -> OK -> LTE -> Band41 Enabled -> Deselect -> Band25 Enabled - Reboot. So far seems to fix the issue. Again, you must disable both Band41 and Band25! Works like a charm Smiley Happy

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userXuBlxOV4kh
Constellation

Re: Mobile data and wi-fi issues - Sprint

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@Tyrrellaroonie wrote:

Been having the same problem since day one. Tried doing everything Sprint support suggested, including swapping SIM.  Nothing has worked so far, and I am extremely frustrated.  not being able to access mobile data, unable to send messages, unable to make or receive calls 75% of the time. 

 

However the only thing that has seemed to work so far is this:

 

You must disable Band 41 AND Band 25!. Enter Data Programming Mode: ##3282# Edit -> Enter MSL: 000000 -> OK -> LTE -> Band41 Enabled -> Deselect -> Band25 Enabled - Reboot. So far seems to fix the issue. Again, you must disable both Band41 and Band25! Works like a charm Smiley Happy


This is a crude hack, that will limit bandwidth and coverage. Not saying it is not a good band-aid give the current situatiion, but this is not a fix. .

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userVNVzDHuobU
Constellation

Re: Mobile data and wi-fi issues - Sprint

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Same issue with other carriers, I scheduled an appointment and hand it in for repair, they actually knew what's going on and replaced my motherboard on my S10. It's all fixed.

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user8VvM0xuMJS
Constellation

Re: Mobile data and wi-fi issues - Sprint

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Where did it get repaired? 

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userYljnkuYlEB
Cosmic Ray

Re: Mobile data and wi-fi issues - Sprint

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so it actually a hardware issue?? and where???

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