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Savededa
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Mobile data and wifi issues - All Carriers

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Samsung is aware that users are experiencing unexpected roaming, data loss, or voice issues on a Samsung Galaxy S10, S10+ or S10e. A software upgrade will be made available for your device in the near future that will help address your experience. When it is released, you can update directly on your device by opening Apps > Settings > System updates > Download and install. If you still experience an issue with your device after the update, let us know. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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821 REPLIES 821
Samsung Moderator
Samsung Moderator

Re: Mobile data and wifi issues - All Carriers

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@ Savededa Thanks for reaching out. I believe this article here will assist you with your issue.

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Savededa
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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Unfortunately it doesn't  my s10 has issues with mms and wifi calling whereas my daughters LG phone works perfectly all on the same network. I have an s10 and s10+ with these issues

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Samsung Moderator
Samsung Moderator

Re: Mobile data and wifi issues - All Carriers

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@Savededa Have you reached out to your carrier and tried swapping out your sim card?

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dorugiuchici
Astronaut

Re: Mobile data and wifi issues - All Carriers

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I swapped out my SIM like the previous user said and it solved the issue.

Doru Giuchici Samsung Account Community Forums
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user83A6WdK6GC
Constellation

Re: Mobile data and wifi issues - All Carriers

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I have the same problem, I am not happy paying for this phone  and monthly service you can't use.

 

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userIEFSZF4TPx
Constellation

Re: Mobile data and wifi issues - All Carriers

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I live in San Diego and have been a previous owner of SEVERAL Samsung phones, the latest being the S-9+.  I got the S-10 + and had SEVERAL similair issues to include roaming on my home network.

 

I did everything that Savededa dis to include talking to support in the Phillipines of all places.  NOTHING could be done to include switiching out the SIM Card which did not work.  The phone would aloow me to make and receive calls when it wanted to.  I could not send text messages with or without photos unless the phone decided to some 8 hours later.

 

I returned the phone and re-activated my S-9+ and have had NO ISSUES with the phone.  I couldn't depend on the S-10+ for calling 911 or to stay in touch with my kids.  SAMSUNG has a hugh issue with this phone and it has nothing to do with this link you put up.

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userQ6orQkb6t8
Constellation

Re: Mobile data and wifi issues - All Carriers

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I have the galaxy s10 plus and having similar issues. I cant send mms over wifi either. I also will have lte data then all of a sudden absolutely no service period. I restart my phone and its the same thing again. Ive never had this issue with my note 8. I have sprint as well. My friend last night at work who has sprint and an old apple generation had lte bars while I had no service at all for data, texting, and calls. 

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userfr07AAc3oR
Asteroid

Re: Mobile data and wifi issues - All Carriers

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I also have the s10+ and so does my friend our carrier told her it's a Samsung issue and nothing they can do but offer a loaner until Samsung fixes the issue with a software patch.

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userFYyDCpw3DY
Constellation

Re: Mobile data and wifi issues - All Carriers

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At least you were offered a loaner Smiley Happy

My carrier representative offered me to buy a new device to use during repair process and to keep it for later "just in case" 

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